Whisbi
Whisbi makes virtual communication easy and effective.
Overview
Whisbi is a powerful platform designed to enhance customer engagement through live video and chat options. It provides businesses with tools to interact with customers in real time, helping bridge the gap between online and offline. With Whisbi, companies can offer personalized support and engage more effectively, leading to improved customer satisfaction and sales.
Key features
Live Video Chat
Connect with customers through real-time video conversations for better engagement.
Text Chat Support
Offer instant chat options that are easy to use and accessible on any device.
Screen Sharing
Allow representatives to show customers exactly what they need, making explanations clearer.
Analytics Dashboard
Track interactions and customer behavior to improve service and strategy.
CRM Integration
Easily integrate with existing Customer Relationship Management systems for seamless data flow.
Multi-Channel Support
Engage customers across various platforms, ensuring a consistent experience.
Mobile Compatibility
The platform works well on mobile devices, making communication possible anywhere.
User-Friendly Interface
Designed for ease of use, ensuring that both customers and agents can navigate it easily.
Pros & Cons
Pros
- Improves Customer Engagement
- Enhances Sales Opportunities
- Easy to Use
- Flexible and Scalable
- Comprehensive Support
Cons
- Requires Good Internet
- Learning Curve
- Pricing
- Technical Issues
- Dependency on Tech
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Whisbi videochat
What do you like best about Whisbi?
Overall very good customer and call center agent feedback – interface is easy to use and very user friendly.
Implementation went superb with onsite training of new agents and in close collaboration with both team managers, project manager and our online specialists.
Conversion rates around 13% after implementation of simple chatbot/script, giving more sales related inquiries.
What do you dislike about Whisbi?
Better customization of design and video chat picture size. I would prefer more basic administration options, like changing opening hours, creating/changing user profiles etc.
Outcome reporting and customer feedback could be more detailed and accessible on orders. These things should be standard out-of-the box.
What problems is Whisbi solving and how is that benefiting you?
Higher conversion rates in our web shop, giving the user/buyer the option to interact with our sales team if in doubt.
One to many for automotive company
What do you like best about Whisbi?
the possibility of being in direct contact with our clients and answering their doubts instantly, that gives us an invaluable asset for our company
What do you dislike about Whisbi?
There is not something specific that I dislike, although it has points to improve...
Whisbi Client
What do you like best about Whisbi?
Best I like the ability to interact with clients live on video. One2one sessions are very nice way to show client a product which is not near to him (eg. a car).
What do you dislike about Whisbi?
Support is something that should work faster and more effective. I ...
excellent and essential experience and tool
What do you like best about Whisbi?
The technological solution it offers and the reliability it demonstrates, improving day by day, and that we can offer an integral and decisive service with a premium quality and always growing.
What do you dislike about Whisbi?
There is nothing specific, apart f...
Whisbi streamlining products
What do you like best about Whisbi?
Whisbi offers produces to customers on one platform, it allows you to show potential buyers all the products you have to offer at one convient place and compare each before making a purchase.
What do you dislike about Whisbi?
Basic whisbi is affordable at 29 poun...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about Whisbi.
Whisbi is a platform that allows businesses to communicate with customers through live video and chat.
Customers can connect with agents in real time via video to get personalized support.
Yes, Whisbi has a user-friendly interface that makes it simple for everyone.
Absolutely! Whisbi is compatible with mobile devices for on-the-go communication.
Any business looking to improve customer engagement can benefit from Whisbi.
Yes, potential users can often try Whisbi before committing to a plan.
Yes, it integrates with many CRM systems for better customer data management.
Whisbi provides comprehensive support to help users with any issues or questions.
