Infobip
Infobip is a communication platform that helps businesses connect with customers easily.
Overview
Infobip is a global communications platform that specializes in messaging, voice, and email services. Founded in 2006, it offers a wide range of tools designed to help businesses engage with their customers on multiple channels, ensuring a seamless communication experience. By using Infobip, companies can enhance their outreach efforts, support customer interactions, and improve overall satisfaction with their services.
The platform provides an intuitive interface that allows users to manage their communication strategies effectively. With a strong focus on security and reliability, Infobip ensures that messages and calls are delivered promptly and securely. The system supports numerous messaging channels including SMS, WhatsApp, and others, making it a versatile solution for businesses of all sizes.
In addition, Infobip delivers powerful analytics that allows businesses to track the performance of their communications. This helps companies refine their strategies and better understand their audience. Infobip is not just about sending messages; it’s about creating meaningful connections between businesses and their customers.
Pricing
| Plan | Price | Description |
|---|---|---|
| Small-Business | N/A | - |
| Mid-Market | N/A | - |
Key features
Omni-channel communication
Infobip supports multiple channels like SMS, WhatsApp, Email, and Voice, allowing businesses to reach customers wherever they are.
Advanced analytics
Users can access detailed reports and insights to track message delivery, engagement rates, and customer behaviors.
User-friendly dashboard
The platform features an easy-to-navigate interface, making it simple for users to manage their communications without needing technical expertise.
API integration
Infobip provides robust APIs for integrating its services into existing applications, making it a flexible solution for developers.
Strong security protocols
Infobip employs high-level security measures to ensure that customer data and communications are kept safe and confidential.
Global reach
With servers and operations in many countries, Infobip can deliver messages rapidly and reliably, regardless of the geographic location.
Personalization options
Businesses can customize their messages and communications to better suit their audience, increasing engagement and response rates.
Scalability
Infobip can easily scale with a business as it grows, accommodating increased messaging volumes and additional features as needed.
Pros & Cons
Pros
- Wide range of communication channels
- Easy to use
- Reliable delivery
- Strong customer support
- Robust analytics
Cons
- Pricing can be high
- Learning curve for advanced features
- Limited customization in some areas
- API integration can be complex
- Occasional service outages
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Administration
Process for administrator to create personalized email templates from scratch or incorporate and leverage existing templates.
Quantity and quality of preset email templates for administrators to construct their own emails.
Able to customize the unsubscribe templates, handler, and tracking.
Able to segment transactional emails based on their purpose.
Detailed logs for tracking and debugging mail server activity.
Alerts administrator whenever a pre-set event occurs.
Integrations
Integrates webhooks into emails to signal email status (i.e. sent, bounced, opened, etc.)
API used to track the status of emails.
API used to send emails (e.g. Web API, SMTP API)
Testing to ensure emails do not go to recipient's spam folder.
Platform
Ability to define a custom domain from which emails are sent.
Able to send emails from multiple domains.
Ability to use a dedicated IP for deliverability.
Availability and quality of documentation for API, code library, implementation, and set up.
Ability for the platform to manage individual domain reputations. That way, senders with good sending practices are not penalized based on the sending practices of others.
Tracks emails sent and delivery rates and compiles them into standard reports.
Provides features and infrastructure to allow scaling for large organizations.
Emails are consistently received and software performs reliably.
Provide tools for live chat on one's website.
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Has the ability to customize look and feel of chatbot to match` company branding.
Gives user the ability to analyze conversations with the chatbot and see its performance.
Allows users to test the efficacy of various responses through A/B testing.
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Can collect and store information from interlocators, such as email, phone number, etc.
Functionality
As reported in 20 Infobip reviews. Empowers developers to intuitively integrate cloud communications functionality for their applications.
Based on 20 reviewsAs reported in 22 Infobip reviews. Grants high speed API calls for fast communications.
Based on 22 reviewsEnables a wide variety of communication types such as SMS, voice, video, etc. 25 reviewers of Infobip have provided feedback on this feature.
Based on 25 reviewsSupport
As reported in 28 Infobip reviews. Provides clear, effective documentation for API integrations.
Based on 28 reviewsProvides public user forums for support questions and help. This feature was mentioned in 19 Infobip reviews.
Based on 19 reviewsConnects users with professional support teams to troubleshoot and finetune integrations. 28 reviewers of Infobip have provided feedback on this feature.
Based on 28 reviewsResponses
Customize your chat workflows with rules and automations.
Control who the chatbot converses with (and when).
Has the ability to connect interlocator with a human agent when the need arises.
Can provide interlocators with menus, through which they can choose a relevant response.
Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
WhatsApp Messaging - WhatsApp Marketing
Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications
Enables users to send mass WhatsApp marketing campaigns
Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty
Offers features for personalizing WhatsApp messages based on customer information or past behavior
Allow users to share promotions with subscribers via WhatsApp
Provides automated WhatsApp message replies to recipients
WhatsApp Business Platform - WhatsApp Marketing
Deliver tailored promotions to specific audience segments
Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API
Allow customers to browse, discover, research, purchase, and complete payment in real-time
Provides analytics on opt-ins, open and delivery rates, and click-throughs
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Nice easy to use product but the support is terrible
What do you like best about Infobip?
The portal is clean and nice and easy to use. API is straightforward and the supporting documentation is good.
What do you dislike about Infobip?
Their support! The only way to log a support issue is via email and there is no acknowledgement that the ticket has been received. But worst of all, it will take several days before getting a reply, if at all!
What problems is Infobip solving and how is that benefiting you?
Sending of Voice & SMS notifications.
Cheap Vendor For Bulk SMS Communication
What do you like best about Infobip?
Infobip is a complete marketing communication tool with an amazing interface and UI & UX which makes the platform easy to use and navigate, even for the first timers. The analytics part is also very good and gives us a brief idea about the campaign success ratio....
Good platform with bad customer service
What do you like best about Infobip?
Infobip allows you to take control of your Marketing campaigns, offering you solutions as your company needs; this ensures that as your business demands more tools, you can have them without hiring another Marketing platform.
What do you dislike about Infobip?
T...
Excellent vendor for bulk SMS, RCS and whatsapp service
What do you like best about Infobip?
The UI/UX is as simple as it could get. Add-on features like delivery staggering, delivery window, url shortening, message previews, auto-reporting, detailed logs make your marketing experince very smooth. You basically don't have to rely on any other source if y...
Great support and kind attitude
What do you like best about Infobip?
Very easy creating account and start usage.
Quick response from sales
Prompt resolving of my issue
Kind and respectful communication
What do you dislike about Infobip?
I have not found any problems in communication
What problems is Infobip solving and how is th...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about Infobip.
Infobip is a communication platform that helps businesses connect with customers through various channels like SMS, Email, and Voice.
Infobip allows businesses to reach customers through multiple channels and provides analytics to track and improve communication.
Yes, Infobip has a user-friendly dashboard that makes it easy for businesses to manage their communications.
Yes, Infobip provides APIs that allow for easy integration with other applications and systems.
Infobip provides comprehensive customer support to help users with any issues they may encounter.
Yes, Infobip uses strong security protocols to ensure that all communications are safe and secure.
Yes, Infobip is scalable and can accommodate high volumes of messages as businesses grow.
You can use SMS, WhatsApp, email, and voice among other channels to communicate with your customers.
