Kindly
Kindly helps you manage your communications smoothly and efficiently.
Overview
Kindly is an innovative communication tool designed to simplify your daily interactions. It allows users to send messages, manage tasks, and share files easily, all in one place. With its user-friendly interface, Kindly ensures that everyone can communicate effectively regardless of their tech skills.
Key features
User-Friendly Interface
Kindly features an intuitive design that makes it easy for anyone to navigate, ensuring seamless communication.
Task Management
Users can create, assign, and track tasks within the app, helping teams stay organized and productive.
File Sharing
Easily share documents and media files with colleagues and friends with just a few clicks.
Integrations
Kindly integrates with popular tools like Google Drive and Slack, enhancing its functionality and streamlining workflows.
Mobile Access
With apps available for both iOS and Android, Kindly allows you to manage your communications on the go.
Custom Notifications
Personalize alerts to stay updated on important messages and tasks without being overwhelmed.
Secure Messaging
Kindly ensures that all communications are encrypted, keeping your data safe and protected.
Collaboration Features
Users can create group chats and forums, encouraging collaboration and idea sharing among teams.
Pros & Cons
Pros
- Ease of Use
- All-in-One Solution
- Real-Time Collaboration
- High Security
- Great Customer Support
Cons
- Limited Free Features
- Occasional Bugs
- Learning Curve for Advanced Features
- Dependency on Internet
- Not Suitable for Large Enterprises
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Self-Service Experience
Provides a repository of information that can be used by those seeking support.
Makes articles in the knowledge base searchable on the web.
Enables users to engage with other users to solve common issues.
Optimizes the customer self-service experience on mobile devices
Gives the user targeted, personalized results based on their activity or preferences
Self-Service Platform
Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Based on 11 Kindly reviews. Automates some or all operation related tasks
Based on 11 reviewsUtilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 11 Kindly reviews.
Based on 11 reviewsAllows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Communication
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Delivers notifications to both sides of the conversation.
Sends automated emails to further engage clients and potential clients.
Allows for live chat to be enabled within the app for customer help.
Internal Use
Allows users to customize chat colors, text, logos, and branding.
Archives conversations in a separate location for later reference.
Establishes a knowledge base for employee reference during conversations.
Provides a central location for help requests, helping employees respond sooner.
Allows for the creation of profiles for contacts and customers.
Messenger
Mapped-out responses for conversations.
Artificial intelligence (AI) and chatbot involvement.
Live human component of conversations.
Quality of interface for designing and customizing conversation maps.
Channels
Conversations enacted over social media.
Conversations enacted through embedding or pop-ups on websites.
Conversations enacted through text message (SMS).
Conversations enacted through voice assistants.
Conversations enacted through other channels.
Customers
Overall quality of customer targeting based on needs or situations.
Creation and modification of customer profiles based on conversations.
Reporting based around specific and overall conversation results.
Capture and organization of leads from conversations.
Success rate of conversations leading to customer purchases.
Responses
Provides personalized responses to interlocator based on segmentation or past responses.
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Can have a natural, human-like conversation with an interlocator.
Based on 19 Kindly reviews. Customize your chat workflows with rules and automations.
Based on 19 reviewsAs reported in 14 Kindly reviews. Control who the chatbot converses with (and when).
Based on 14 reviewsHas the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 14 Kindly reviews.
Based on 14 reviewsBased on 13 Kindly reviews. Can provide interlocators with menus, through which they can choose a relevant response.
Based on 13 reviewsCan send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Platform
Allows business to edit conversations to meet the unique needs of one's business.
Gives users the ability to update systems, like CRM, based on conversations.
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Based on 13 Kindly reviews. Provide tools for live chat on one's website.
Based on 13 reviewsAllows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 13 Kindly reviews.
Based on 13 reviewsHas the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 13 Kindly reviews.
Based on 13 reviewsBased on 16 Kindly reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.
Based on 16 reviewsAllows users to test the efficacy of various responses through A/B testing.
Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 11 reviewers of Kindly have provided feedback on this feature.
Based on 11 reviewsAs reported in 16 Kindly reviews. Can collect and store information from interlocators, such as email, phone number, etc.
Based on 16 reviewsAutomation - AI Agents
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate the process of generating and qualifying sales leads.
Allows users to automate the handling, processing, and management of documents.
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Provides the AI agent the ability to execute tasks without requiring constant user input.
Allows the AI agent to identify and resolve issues without user intervention.
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Easy to work with, awesome.
What do you like best about Kindly?
Effectiveness, smart & easy solutions. We've had been in encounter with them several times during the time we've had them. One of the main things that we're especially in keen of is the fast replies when in need of help. We've also had several analyzts done with our bot where Kindly not only does the analyzis, but also comes with a lot of improvements. Higly appreciate it. It's also very easy to build in and easy to launch.
What do you dislike about Kindly?
I do not dislike anything. But of course, as constructive feedback i wish they were a wee bit faster to implement systems they have received feedback on. However, the system in place already works fully as intended. It's just the small tweaks.
What problems is Kindly solving and how is that benefiting you?
Recurring tickets, which means that we instead can focus on other bigger matters. Also, making the customer service more fun to work with since we do not always have to answer the same question repetative everyday.
I couldn't recommend working with Kindly enough.
What do you like best about Kindly?
I would say the people working there, everyone I've met from there have all been super nice and helpful people, It's very easy to implement, and it's been exceeding all my expectations about what it would be like.
They've been proactive in checkin in with us, the...
A Chatbot that actually works!
What do you like best about Kindly?
Kindly's Chatbot has proven to be an excellent addition to our website. Its utilization of GPT technology is truly remarkable, leaving us deeply impressed with the cutting-edge innovation. We are highly satisfied with the dedicated team that facilitated the seamle...
Upåklagelig samarbeid
What do you like best about Kindly?
We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from Kindly has done a formidable job of understanding our issues and comes up with good/smart solutions that woork for u...
Positive - Smart solutions - Get done attitude
What do you like best about Kindly?
The attitude of the people. They are genuinly interested in helping your business improve services, by using software to get the job done by fewer people. They have a truly positive mindset, and is a joy to work with.
What do you dislike about Kindly?
I have noth...
Company Information
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FAQ
Here are some frequently asked questions about Kindly.
Kindly is a communication tool designed to make messaging, task management, and file sharing easy and effective.
You can download Kindly through the App Store for iOS or Google Play for Android devices.
Kindly offers a free version with limited features, while advanced functionalities require a paid subscription.
Yes, Kindly integrates with various tools like Google Drive and Slack to enhance your productivity.
Absolutely, Kindly uses encryption to keep your messages and files secure.
Kindly requires an internet connection for most features, so it is not fully functional offline.
You can contact the Kindly customer support team for assistance with any technical problems.
Yes, Kindly allows you to create group chats for easier collaboration among team members.
