Verloop io
Verloop.io is an AI-powered customer support platform that helps businesses engage with their customers efficiently.
Overview
Verloop.io is a powerful tool designed to enhance customer support experiences. It leverages artificial intelligence to provide businesses with chatbots that can handle inquiries quickly and effectively. This means that customers get the help they need without long waiting times, improving overall satisfaction.
The platform allows for a seamless integration with various messaging channels, ensuring that customers can reach out through their preferred medium. Verloop.io not only helps in automating responses but also in understanding customer needs better through advanced analytics. This gives businesses valuable insights into customer behavior and preferences.
In today's fast-paced world, having a reliable customer support system is crucial. Verloop.io addresses this need by offering a user-friendly interface and tools that empower both teams and customers, making interactions smoother and more effective.
Pricing
| Plan | Price | Description |
|---|---|---|
| Small-Business | N/A | - |
| Mid-Market | N/A | - |
| Enterprise | N/A | - |
Key features
AI Chatbots
Automated chatbots that can respond to customer inquiries instantly, providing 24/7 support.
Multi-Channel Support
Engage customers across various platforms such as web, WhatsApp, and Facebook Messenger.
Analytics Dashboard
Detailed reports and insights that help in understanding customer interactions and improving service.
Customization Options
Easily customize chatbot responses and workflows to match your brand's voice and style.
Integration Capabilities
Connects with other tools and platforms for a more cohesive support solution.
User-Friendly Interface
Designed for ease of use, ensuring that both customers and support teams can navigate the platform effortlessly.
Scalability
Suitable for businesses of all sizes, from startups to large enterprises, with the ability to grow with your needs.
Feedback System
Collects customer feedback to analyze satisfaction levels and identify areas for improvement.
Pros & Cons
Pros
- Improves Response Time
- Increases Efficiency
- Cost-Effective
- Boosts Customer Satisfaction
- Data-Driven Insights
Cons
- Limited Understanding
- Initial Setup Time
- Dependence on Technology
- Less Personal Interaction
- Learning Curve
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Communication
Based on 122 Verloop.io reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Based on 122 reviewsBased on 126 Verloop.io reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.
Based on 126 reviewsSends automated emails to further engage clients and potential clients. This feature was mentioned in 93 Verloop.io reviews.
Based on 93 reviewsBased on 114 Verloop.io reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.
Based on 114 reviewsAs reported in 87 Verloop.io reviews. Allows agents to join a customer's browser session and navigate through the website with them.
Based on 87 reviewsInternal Use
Based on 117 Verloop.io reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Based on 117 reviewsBased on 107 Verloop.io reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.
Based on 107 reviewsBased on 115 Verloop.io reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.
Based on 115 reviewsBased on 110 Verloop.io reviews. Establishes a knowledge base for employee reference during conversations.
Based on 110 reviewsBased on 104 Verloop.io reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.
Based on 104 reviewsBased on 116 Verloop.io reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.
Based on 116 reviewsResponses
As reported in 79 Verloop.io reviews. Customize your chat workflows with rules and automations.
Based on 79 reviewsBased on 79 Verloop.io reviews. Control who the chatbot converses with (and when).
Based on 79 reviewsHas the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 80 Verloop.io reviews.
Based on 80 reviewsCan provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 77 Verloop.io reviews.
Based on 77 reviewsCan send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 70 Verloop.io reviews.
Based on 70 reviewsPlatform
Provide tools for live chat on one's website. 82 reviewers of Verloop.io have provided feedback on this feature.
Based on 82 reviewsBased on 76 Verloop.io reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Based on 76 reviewsHas the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 74 Verloop.io reviews.
Based on 74 reviewsAs reported in 77 Verloop.io reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.
Based on 77 reviewsAllows users to test the efficacy of various responses through A/B testing. 64 reviewers of Verloop.io have provided feedback on this feature.
Based on 64 reviewsAs reported in 71 Verloop.io reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Based on 71 reviewsCan collect and store information from interlocators, such as email, phone number, etc. 75 reviewers of Verloop.io have provided feedback on this feature.
Based on 75 reviewsRating Distribution
Screenshots
User Reviews
View all reviews on G2Chat verloop
What do you like best about Verloop.io?
It very user friendly and smooth to check the details.
What do you dislike about Verloop.io?
Nothing as such all perfect, never faced issue in verloop.
Recommendations to others considering Verloop.io:
It is the best way to communicate with live customer on line.
and smoothly it work
very well done
i like it
What problems is Verloop.io solving and how is that benefiting you?
first of all it is very smooth and we can chat we the many customer at 1 time
we can check our performance as dsat csat, chat count , resolution timeline and previous chat details
The best in class for automating customer engagement,
What do you like best about Verloop.io?
Extensive Automation Capabilities.
Ease of use.
User Experience.
Ease of implementation.
Integration Capabilities.
Customer Support.
What do you dislike about Verloop.io?
Nothing.
This is really an extesive system to automate customer engagement.
What proble...
My Review for Verloop
What do you like best about Verloop.io?
We use verloop for chat process in our organisation it was user friendly where at a time we can chat with 3 customers and this made our team to handle more and more customers as our organisation was a start up with less no of executives handling more customers...
Build your customized BOT with verloop.io AI support build your flow better
What do you like best about Verloop.io?
experince devlopment team, customized bot solutions , delivery on time
What do you dislike about Verloop.io?
faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login
W...
it is fun to use verloop while on work and it is very convenient while having access of information
What do you like best about Verloop.io?
The chatting and the can responses which enable use to get great responses
What do you dislike about Verloop.io?
nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs
Recommendations to others considering Verloop.io...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about Verloop io.
Verloop.io is an AI-powered platform that helps businesses automate their customer support through chatbots.
It provides instant responses to customer queries, which reduces wait times and increases satisfaction.
Yes, Verloop.io offers integration capabilities with various tools and platforms.
Absolutely! Verloop.io is scalable and fits businesses of all sizes.
It offers detailed insights into customer interactions, response times, and satisfaction levels.
No, Verloop.io is user-friendly and does not require coding skills for basic setup.
You can use Verloop.io with platforms like WhatsApp, Facebook Messenger, and your own website.
Yes, you can easily customize the responses and workflows to better suit your brand.