Acquire
Acquire is a powerful customer engagement tool designed for businesses.
Overview
Acquire is a versatile platform that helps businesses connect with their customers more effectively. It offers various features that allow teams to communicate efficiently through chat, video calls, and co-browsing. With a user-friendly interface, Acquire makes it easy for both customers and support agents to engage in real-time, ensuring questions get answered quickly.
This tool not only improves customer satisfaction but also boosts team productivity. It integrates seamlessly with existing software, making it a great choice for companies looking to enhance their customer support and online interaction. Whether a small startup or a large enterprise, Acquire has tools tailored to fit different business needs.
Moreover, Acquire analyzes interaction data to enhance future communication. This means businesses can identify patterns and make informed decisions. In a world where quick responses and customer engagement are crucial, Acquire stands out as a reliable solution for modern businesses.
Pricing
| Plan | Price | Description |
|---|---|---|
| Starter | Contact Us | For companies just starting their digital engagement journey or those with very simple existing workflows |
| Commercial | Contact Us | For mid-size companies looking to mold a new system to their interactive existing workflows |
| Enterprise | Contact Us | For large companies with rigid vendor and / or security requirements |
Key features
Real-time Chat
Enable instant messaging between customers and support agents.
Video Calling
Facilitate face-to-face interaction to resolve issues more personally.
Co-browsing
Allow agents to guide customers through their web experience actively.
Customizable Widgets
Tailor chat widgets to fit the look and feel of your brand.
Multi-channel Support
Communicate with customers through chat, email, and social media.
Integrations
Connect with popular software like CRM, Helpdesk, and Email marketing tools.
Analytics Dashboard
Track customer interactions and team performance easily.
Automated Responses
Set up bots to handle common queries and save time.
Pros & Cons
Pros
- User-friendly interface
- Enhances customer satisfaction
- Increases team productivity
- Versatile communication options
- Valuable analytics
Cons
- Pricing
- Learning curve
- Dependence on internet
- Limited offline capabilities
- Customization limits
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Platform
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Based on 16 Acquire reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Based on 16 reviewsGrant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integrates with other customer service software to improve support and enhance functionality
Provides analytics tools that reveal important business metrics and track progress
Displays important metrics relating to performance
Provide tools for live chat on one's website.
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Has the ability to customize look and feel of chatbot to match` company branding.
Gives user the ability to analyze conversations with the chatbot and see its performance.
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Can collect and store information from interlocators, such as email, phone number, etc.
Ticket and Case Management
Respond to common requests with standard reply
Offers tools for managing and tracking service-level agreements (SLAs)
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Central repository for account and contact information
Communication Channels
Ability for customer service agents to communicate with customers via live chat to solve problems live
Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks
Make and receive calls directly in the application. Track and record calls for analysis.
Self-Service Experience
Provides a repository of information that can be used by those seeking support.
Makes articles in the knowledge base searchable on the web.
Optimizes the customer self-service experience on mobile devices
Self-Service Platform
Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Automates some or all operation related tasks
Utilizes artificial intelligence to improve workflows or customer experiences
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Communication
Based on 23 Acquire reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Based on 23 reviewsBased on 23 Acquire reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.
Based on 23 reviewsSends automated emails to further engage clients and potential clients.
Based on 15 Acquire reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.
Based on 15 reviewsAllows agents to join a customer's browser session and navigate through the website with them.
Internal Use
Based on 16 Acquire reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Based on 16 reviewsBased on 20 Acquire reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.
Based on 20 reviewsEnables employees to denote potential customers. This feature was mentioned in 14 Acquire reviews.
Based on 14 reviewsBased on 12 Acquire reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.
Based on 12 reviewsBased on 15 Acquire reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.
Based on 15 reviewsBased on 15 Acquire reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.
Based on 15 reviewsChannels
Software incorporates multiple digital communications channels.
Design
Outbound communications are segmented and personalized.
Inbound contacts are identified and handled based on history.
Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.
Responses
Customize your chat workflows with rules and automations.
Control who the chatbot converses with (and when).
Has the ability to connect interlocator with a human agent when the need arises.
Can provide interlocators with menus, through which they can choose a relevant response.
Administration
Provides permssion for access control of user's web browser
Allows agents to navigate through web pages by swapping or shifting pages on user's behalf
Provides real time assitance across web and mobile
Security
Provides high-level security during co-browsing sessions
Provides secured masking on sensitive data (i.e. account numbers or passwords)
Conversational Platform
Identifies the customer and personalizes interaction at every touchpoint.
Allows multiple related channels to interact at once to reduce transfers.
Prompts agents to engage customers based on contextual data, such as product usage or conversation history.
Support Automation
Can route contacts to agents the customer has worked with before.
Provides features for escalating conversations to the appropriate agent.
Maintains a transcript of conversations from all channels.
Enables customers to resolve queries or issues without the assistance of an agent.
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Acquire Your New Chat Specialised
What do you like best about Acquire?
Transfer the data in chat, makes convenient to use also good API support.
What do you dislike about Acquire?
So far couldn't get any reason for dislike, need to use much more to analyse this.
What problems is Acquire solving and how is that benefiting you?
It is giving chat support for all issues. Encouraging users to use Acquire for small issues, which is giving more time for us to focus on other work
Simple to integrate and use, with one important flaw
What do you like best about Acquire?
Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a time.
What do you dislike about Acquire?
The notifications for the desktop version work sporadically. The mobile app does not have notifications at all. Thi...
Simple way to connect to your customers
What do you like best about Acquire?
Everything a small businesses needs to connect via the website and enhance customer experice.
What do you dislike about Acquire?
Updating standard messages is hard. Reporting could be automated to share monthly insights, unreliable address field in the profile s...
v.1 is buggy with dropped notifications
What do you like best about Acquire?
Workflows are not to difficult to set up
What do you dislike about Acquire?
Lack of sound notifications for our support team led to missed live chats
What problems is Acquire solving and how is that benefiting you?
v.2 supposedly will relieve us of some of thes...
Great product and phenomenal support
What do you like best about Acquire?
Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them.
Acquire team helped us set the app up in record time and when we faced a problem the CTO its...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about Acquire.
Acquire is a customer engagement tool that helps businesses communicate with their customers through chat, video, and more.
It allows real-time communication, so customers get quick answers to their questions.
Yes, Acquire integrates with many popular tools like CRM and email marketing platforms.
Yes, Acquire can be tailored for businesses of all sizes, including small startups.
Key features include real-time chat, video calling, co-browsing, and detailed analytics.
Absolutely! You can customize the chat widget to match your brand's design.
Yes, Acquire provides customer support and resources to help you make the most of the platform.
Yes, Acquire can be accessed through mobile devices for on-the-go customer support.
