Overview
Sprinklr Service is an innovative platform designed to streamline customer service interactions across channels. It offers businesses the tools they need to engage with customers, respond to inquiries, and resolve issues in real-time. With its user-friendly interface, teams can collaborate and provide exceptional service to customers, ensuring satisfaction.
Pricing
| Plan | Price | Description |
|---|---|---|
| Custom CCaaS Solution (Enterprise) | Contact Us (1 Seat/Per month (billed annually)) | Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements. |
| Self-Serve Customer Service Solution (Monthly) | $249.00 (1 Seat Per Month) | Monthly billing via credit card only. Best suited for growing teams looking to enhance their customer service. |
| Self-Serve Customer Service Solution (Annual) | $199.00 (1 Seat/Per month (billed annually)) | Monthly billing via credit card only. Best suited for growing teams looking to enhance their customer service. |
Key features
- Multi-Channel SupportSprinklr Service allows interactions through various channels like social media, email, and chat, making it easier for customers to reach out.
- Real-Time AnalyticsThe platform provides insights into customer interactions, enabling teams to analyze performance and improve service delivery.
- Automated WorkflowsWith automation capabilities, teams can streamline repetitive tasks, freeing up time to focus on complex customer issues.
- Collaboration ToolsSprinklr's built-in collaboration features help teams communicate effectively, ensuring everyone is on the same page regarding customer needs.
- Customizable DashboardsUsers can personalize their dashboard views to monitor key metrics and important service inquiries at a glance.
- AI-Powered ResponsesThe service utilizes artificial intelligence to suggest responses, accelerating reply times and improving customer satisfaction.
- Knowledge ManagementSprinklr allows teams to build a knowledge base with FAQs and resources to help customers find answers quickly.
- Mobile AccessThe platform offers mobile functionality, allowing customer service agents to respond on the go.
Pros
- User-Friendly InterfaceThe layout is simple and intuitive, making it easy for both agents and customers to navigate.
- Comprehensive Feature SetSprinklr Service includes all the necessary tools for effective customer support in one place.
- Strong AnalyticsThe platform's analytics tools help teams identify trends and areas for improvement.
- FlexibilityUsers can customize many elements of the service to fit their specific workflow needs.
- ScalabilitySprinklr Service can grow with your business, accommodating increasing volumes of customer interactions.
Cons
- PricingSome users find the subscription costs to be on the higher side, especially for smaller businesses.
- Learning CurveWhile the interface is user-friendly, some features might require training to fully understand.
- Integration ChallengesSome users report difficulties in integrating Sprinklr with other tools they use.
- Support Response TimesThere have been instances of slow response times from customer support when urgent help is needed.
- Limited Offline CapabilitiesThe platform generally relies on an internet connection, which can be a challenge in some situations.
FAQ
Here are some frequently asked questions about Sprinklr Service.
