JivoChat
JivoChat makes customer support easy and quick.
🏷️ Price not available
- Overview
- Pricing
- Features
- Pros
- Cons
Overview
JivoChat is a live chat software that helps businesses connect with their customers in real-time. It allows you to offer support and answer questions directly on your website, making it easier for customers to get help when they need it. With JivoChat, you can manage chats from different channels all in one place.
This tool is designed for all sizes of businesses. Whether you're a small shop or a large organization, JivoChat provides the features you need to enhance your customer service. With its user-friendly interface, staff can quickly learn how to use it effectively. It can also help boost sales by providing quick answers to customer inquiries.
JivoChat integrates with many popular platforms and applications. This means you can link it to your existing tools, making it even more powerful. By using JivoChat, businesses can improve their customer interaction and gain a competitive edge in the market.
Pricing
| Plan | Price | Description |
|---|---|---|
| Mid-Market | N/A | 49% more expensive than the avg. Live Chat product https://www.g2.com/products/jivochat/reviews?filters%5Bcompany_segment%5D%5B%5D=180 |
Key Features
🎯 Live Chat: Provides real-time chat support for customers visiting your website.
🎯 Mobile App: Available on mobile platforms, allowing support from anywhere.
🎯 Automated Greetings: Sends automated welcome messages to engage visitors.
🎯 Visitor Tracking: See who is on your site and what pages they are viewing.
🎯 Integration Options: Connects with other platforms like CRM and social media.
🎯 Offline Messaging: Lets customers leave messages when agents are not online.
🎯 Multi-Channel Support: Manages chats from email, social media and online chats.
🎯 Customizable Widgets: Allows businesses to personalize the chat widget to fit their brand.
Pros
✔️ User-Friendly: Easy to navigate and set up, even for beginners.
✔️ Real-Time Support: Enable quick responses to customer queries.
✔️ Boosts Sales: Increases chances of conversion by engaging visitors directly.
✔️ Integration Capabilities: Works well with other popular tools and applications.
✔️ Mobile Access: Support customers on the go with a mobile app.
Cons
❌ Limited Free Version: The free plan has basic features that may not meet all needs.
❌ Response Time Issues: Some users report delays during peak times.
❌ Learning Curve: New users may take time to learn all features effectively.
❌ Customization Limitations: Advanced customization options can be limited.
❌ Dependence on Internet: Requires a stable internet connection for best performance.
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Frequently Asked Questions
Here are some frequently asked questions about JivoChat. If you have any other questions, feel free to contact us.