Overview
Qualified is designed to bridge the gap between sales teams and potential customers. It provides valuable insights through real-time data, helping sales professionals understand customer needs better. With its intuitive interface, Qualified empowers teams to connect more efficiently, drive engagement, and ultimately increase conversion rates.
Pricing
| Plan | Price | Description |
|---|---|---|
| Premier | Contact Us | This plan is perfect for teams that want deep customization and robust Salesforce CRM capabilities |
| Enterprise | Contact Us | Get the infrastructure and services you need to deliver pipeline generation at scale. |
| Growth | Starting at $3,500.00 (Per Month) | All the basics to help small teams get started with the Pipeline Cloud and boost website conversion |
Key features
Real-Time Analytics
Qualified offers up-to-the-minute data on customer interactions, allowing sales teams to be more responsive and effective.
Seamless Integrations
It easily connects with popular CRM systems, ensuring that sales representatives have access to all the data they need in one place.
Lead Scoring
Automated lead scoring helps prioritize prospects based on their engagement and potential value, aiding in better resource allocation.
Customizable Dashboards
Users can create dashboards tailored to their specific metrics and goals, making it easier to track performance.
Collaborative Tools
Teams can easily share insights and strategies through integrated communication tools, enhancing teamwork.
AI-Powered Suggestions
Qualified uses artificial intelligence to provide recommendations for both sales tactics and next steps, improving decision-making.
Mobile Accessibility
The platform is available on mobile devices, allowing sales reps to keep track of leads and performance while on the go.
User-Friendly Interface
With a clean and simple design, even those with limited tech experience can quickly learn to navigate Qualified.
Pros & Cons
Pros
- Increases Efficiency
- Enhances Customer Understanding
- Encourages Collaboration
- Customizable Options
- Mobile-Friendly
Cons
- Learning Curve
- Cost
- Limited Offline Access
- Complex Features
- Customer Support
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Communication
Based on 503 Qualified reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Based on 503 reviewsBased on 491 Qualified reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.
Based on 491 reviewsBased on 264 Qualified reviews. Sends automated emails to further engage clients and potential clients.
Based on 264 reviewsBased on 367 Qualified reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.
Based on 367 reviewsBased on 303 Qualified reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them.
Based on 303 reviewsInternal Use
Based on 429 Qualified reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Based on 429 reviewsBased on 394 Qualified reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.
Based on 394 reviewsBased on 443 Qualified reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.
Based on 443 reviewsBased on 399 Qualified reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.
Based on 399 reviewsBased on 299 Qualified reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.
Based on 299 reviewsBased on 393 Qualified reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.
Based on 393 reviewsMessenger
Based on 243 Qualified reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.
Based on 243 reviewsBased on 243 Qualified reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.
Based on 243 reviewsBased on 323 Qualified reviews and verified by the G2 Product R&D team. Live human component of conversations.
Based on 323 reviewsBased on 284 Qualified reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.
Based on 284 reviewsChannels
Based on 279 Qualified reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.
Based on 279 reviewsConversations enacted through text message (SMS). This feature was mentioned in 103 Qualified reviews.
Based on 103 reviewsBased on 106 Qualified reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.
Based on 106 reviewsCustomers
Based on 276 Qualified reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.
Based on 276 reviewsBased on 244 Qualified reviews and verified by the G2 Product R&D team. Creation and modification of customer profiles based on conversations.
Based on 244 reviewsBased on 285 Qualified reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.
Based on 285 reviewsBased on 276 Qualified reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.
Based on 276 reviewsBased on 280 Qualified reviews and verified by the G2 Product R&D team. Success rate of conversations leading to customer purchases.
Based on 280 reviewsLead Facilitation
Offers a chatbot to initiate and carryout inital conversations with prospects and leads.
Automatically calculates which leads are the most likely to become a customer.
Automatically contacts all leads.
Utilizes natural language processing to set up meetings.
Organization
Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
Automates the entry of collected data.
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
Performance Analysis
Provides real-time coaching to sales representatives.
Tracks and analyzes sales representative performance.
Sales Analysis
Measure return on investment and leverage data to predict profitability of future projects.
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.
Data Availability
Provides detailed contact-level buyer intent data This feature was mentioned in 141 Qualified reviews.
Based on 141 reviewsProvides aggregated intent data for individual contacts to supply an account-level view of intent 150 reviewers of Qualified have provided feedback on this feature.
Based on 150 reviewsAs reported in 108 Qualified reviews. Ability to connect offline databases to collect information that can be matched to online devices
Based on 108 reviewsPlatform Additional Functionality
Based on 164 Qualified reviews. Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.)
Based on 164 reviewsProvides the ability to customize the relevant topics that are tracked 129 reviewers of Qualified have provided feedback on this feature.
Based on 129 reviewsAs reported in 154 Qualified reviews. Provides buyer intent alerts that can be delivered in a variety of formats (i.e. email, text message, etc.)
Based on 154 reviewsAs reported in 157 Qualified reviews. Ability to provide a dashboard showcasing intent that streams in real-time (as opposed to bulk deliveries)
Based on 157 reviewsResponses
Provides personalized responses to interlocator based on segmentation or past responses.
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Can have a natural, human-like conversation with an interlocator.
Customize your chat workflows with rules and automations. 404 reviewers of Qualified have provided feedback on this feature.
Based on 404 reviewsControl who the chatbot converses with (and when). This feature was mentioned in 387 Qualified reviews.
Based on 387 reviewsHas the ability to connect interlocator with a human agent when the need arises. 417 reviewers of Qualified have provided feedback on this feature.
Based on 417 reviewsCan provide interlocators with menus, through which they can choose a relevant response. 347 reviewers of Qualified have provided feedback on this feature.
Based on 347 reviewsBased on 266 Qualified reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Based on 266 reviewsPlatform
Allows business to edit conversations to meet the unique needs of one's business.
Gives users the ability to update systems, like CRM, based on conversations.
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
As reported in 428 Qualified reviews. Provide tools for live chat on one's website.
Based on 428 reviewsAllows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 418 reviewers of Qualified have provided feedback on this feature.
Based on 418 reviewsBased on 390 Qualified reviews. Has the ability to customize look and feel of chatbot to match` company branding.
Based on 390 reviewsAs reported in 407 Qualified reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.
Based on 407 reviewsAllows users to test the efficacy of various responses through A/B testing. 310 reviewers of Qualified have provided feedback on this feature.
Based on 310 reviewsAs reported in 363 Qualified reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Based on 363 reviewsBased on 376 Qualified reviews. Can collect and store information from interlocators, such as email, phone number, etc.
Based on 376 reviewsNotifications
Based on 128 Qualified reviews. Ability to send confirmation and reminder emails & texts
Based on 128 reviewsAs reported in 115 Qualified reviews. Ability to send automated follow-up emails/texts upon conclusion of appointment
Based on 115 reviewsAs reported in 130 Qualified reviews. Receive a notification whenever a customer schedules an appointment
Based on 130 reviewsSettings
As reported in 131 Qualified reviews. Automatically detects the time zone of both parties to avoid booking mistakes
Based on 131 reviewsAbility to set preferred availability to ensure appointments are only booked during approved times 140 reviewers of Qualified have provided feedback on this feature.
Based on 140 reviewsAs reported in 132 Qualified reviews. Ability to block off additional time between appointments for travel or preparation
Based on 132 reviewsPersonalization
Based on 126 Qualified reviews. Personalize booking page with custom logos and colors to match branding
Based on 126 reviewsPersonalize a booking link to share with customers This feature was mentioned in 117 Qualified reviews.
Based on 117 reviewsIntegrations
Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc. This feature was mentioned in 131 Qualified reviews.
Based on 131 reviewsAs reported in 141 Qualified reviews. Provides the ability to be embedded into websites
Based on 141 reviewsAs reported in 89 Qualified reviews. Integrates with payment processing software to accept payment from customers
Based on 89 reviewsIntegrates with video conferencing tools to allow for virtual appointments This feature was mentioned in 111 Qualified reviews.
Based on 111 reviewsAs reported in 117 Qualified reviews. Integrates with SMS providers or instant messaging platforms to communicate directly with customers
Based on 117 reviewsThis software integrates with Microsoft Teams. 64 reviewers of Qualified have provided feedback on this feature.
Based on 64 reviewsThis software integrates with popular email providers. This feature was mentioned in 71 Qualified reviews.
Based on 71 reviewsThis software integrates with Salesforce. This feature was mentioned in 87 Qualified reviews.
Based on 87 reviewsBranding & Customizatio
Provide the ability to create a custom booking page. 82 reviewers of Qualified have provided feedback on this feature.
Based on 82 reviewsAs reported in 76 Qualified reviews. Provide the ability to create custom scheduling URLs.
Based on 76 reviewsAs reported in 68 Qualified reviews. Provide the ability to create a personalized web embed.
Based on 68 reviewsAutomatic Rules & Configurations
Allow users to set automatic working hours. This feature was mentioned in 86 Qualified reviews.
Based on 86 reviewsAs reported in 77 Qualified reviews. Automatically update calendars after a meeting has been booked.
Based on 77 reviewsProvide the ability to incorporate buffer times, leaving time before and after meetings. This feature was mentioned in 78 Qualified reviews.
Based on 78 reviewsGenerative AI
Allows users to generate text based on a text prompt.
Condenses long documents or text into a brief summary.
Based on 30 Qualified reviews. Allows users to generate text based on a text prompt.
Based on 30 reviewsBased on 29 Qualified reviews. Condenses long documents or text into a brief summary.
Based on 29 reviewsAs reported in 87 Qualified reviews. Allows users to generate text based on a text prompt.
Based on 87 reviewsCondenses long documents or text into a brief summary. This feature was mentioned in 85 Qualified reviews.
Based on 85 reviewsAllows users to generate text based on a text prompt.
Condenses long documents or text into a brief summary.
As reported in 77 Qualified reviews. Allows users to generate text based on a text prompt.
Based on 77 reviewsCondenses long documents or text into a brief summary. This feature was mentioned in 76 Qualified reviews.
Based on 76 reviewsAutomation - AI Agents
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate the process of generating and qualifying sales leads.
Allows users to automate the handling, processing, and management of documents.
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Provides the AI agent the ability to execute tasks without requiring constant user input.
Allows the AI agent to identify and resolve issues without user intervention.
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Should have gotten Qualified sooner
What do you like best about Qualified?
We launched in three weeks and it's been one of the easiest launches I've every done. The platform is really easy to use, set up and make changes.
Our Qualified Success Architect was the best part. He was there with us every step of the way - setting us up, providing best practices and tips, answering all questions, being flexible, working with customer support, and helping us find solutions.
This is also just the beginning. There are so many things we can use this for - from custom experiences for different pages and localized sites to ABM and upsell options. It implements with a lot or our existing tech stack adding even more use.
Can't wait for the year ahead and seeing where Qualified can take us.
What do you dislike about Qualified?
That I didn't get it sooner! There a few things we'd like to have that don't exist in Qualified but everything we came up with our account manager is working to get added as functionality. This is so helpful.
What problems is Qualified solving and how is that benefiting you?
We needed a chat product focused on driving revenue. Qualified is going to help us set meetings with prospects and answer questions 24-7.
Exceptional service and visibility
What do you like best about Qualified?
Qualified provides incredible insight into the visitors on our site and enables our team to engage and offer to help the visitors with their goals. With qualified, we have new visibility into visitors, and the ability to support them in their research..... Clo...
Great Customer Success and Great Product.
What do you like best about Qualified?
Qualified has been a game-changer for our pipeline generation and meeting booking processes at Stream. The platform effectively engages top-of-funnel leads, capturing and qualifying them to significantly boost our lead conversion rates. By connecting us with hi...
AI SDR Helping to Scale our Team and Drive Website Conversions
What do you like best about Qualified?
Qualified has been instrumental in helping us drive speed to lead while providing valuable insights to website traffic and visitors. We have been leveraging their AI SDR to help scale our team and qualify and convert website leads during offhours, driving conve...
Excellent Service and Expertise – Highly Recommend Qualified!
What do you like best about Qualified?
We have only been implemented with Qualified for a short time now, and I'm really impressed. The customer support is outstanding - Lauren and Rachel have taken every step possible to provide top notch support and working through our complex business flows and p...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about Qualified.
Qualified is a sales tool that offers real-time data and insights to help sales teams close deals more efficiently.
With integrated communication tools, teams can easily share insights and strategies to enhance teamwork.
Yes, Qualified is accessible on mobile devices, allowing users to manage leads and performance on the go.
Key features include real-time analytics, lead scoring, customizable dashboards, and AI-powered suggestions.
Yes, Qualified has a user-friendly interface that makes it easy for most users to navigate.
Lead scoring is an automated feature that prioritizes prospects based on their engagement and potential value.
Qualified provides customer support through various channels, including email and live chat.
Yes, Qualified seamlessly integrates with popular CRM systems and other tools to enhance productivity.
