Overview
Haptik is a powerful platform designed to enhance customer interactions through automation. It uses advanced chatbot technology to provide quick and effective support to users. Businesses can integrate Haptik into their websites or apps to streamline communication and improve customer satisfaction.
By leveraging artificial intelligence, Haptik understands user queries and responds in real-time. This allows companies to manage a large volume of requests without the need for extra human agents. Haptik is suitable for various industries, from e-commerce to healthcare, making it a versatile tool for customer engagement.
With features like natural language processing and analytics, Haptik not only helps in resolving queries but also provides insights into customer behavior. This information can be crucial for businesses looking to enhance their services and tailor their offerings to meet customer needs more effectively.
Pricing
| Plan | Price | Description |
|---|---|---|
| Mid-Market | N/A | - |
| Enterprise | N/A | - |
Key features
Natural Language Processing
Haptik uses NLP to understand and respond accurately to user queries, allowing for smoother interactions.
Multi-Platform Support
The platform can be integrated into websites, mobile apps, and social media, providing flexibility in customer engagement.
24/7 Availability
Haptik ensures that customers can get support at any time of the day, increasing customer satisfaction.
Customizable Chatbots
Businesses can create tailored chatbots that align with their brand voice and specific needs.
Analytics and Reporting
Haptik provides insights into customer interactions, helping businesses understand trends and improve their services.
Seamless Handoff
If a query is too complex, Haptik can seamlessly transfer the chat to a human agent, ensuring continuous support.
Pre-Built Templates
The platform comes with industry-specific templates that help businesses set up quickly and easily.
Multilingual Support
Haptik supports multiple languages, making it suitable for global businesses.
Pros & Cons
Pros
- Improves Customer Response Time
- Cost-Effective Solution
- Enhances User Engagement
- Scalable
- Easy to Set Up
Cons
- Limited Understanding of Complex Queries
- Initial Setup Can Take Time
- Requires Regular Updates
- Dependency on Internet
- Not a Complete Replacement
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Self-Service Experience
Based on 26 Haptik reviews. Provides a repository of information that can be used by those seeking support.
Based on 26 reviewsBased on 27 Haptik reviews. Makes articles in the knowledge base searchable on the web.
Based on 27 reviewsAs reported in 25 Haptik reviews. Enables users to engage with other users to solve common issues.
Based on 25 reviewsBased on 24 Haptik reviews. Optimizes the customer self-service experience on mobile devices
Based on 24 reviewsGives the user targeted, personalized results based on their activity or preferences 27 reviewers of Haptik have provided feedback on this feature.
Based on 27 reviewsSelf-Service Platform
As reported in 26 Haptik reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Based on 26 reviewsAs reported in 29 Haptik reviews. Automates some or all operation related tasks
Based on 29 reviewsUtilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 27 Haptik reviews.
Based on 27 reviewsAs reported in 27 Haptik reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Based on 27 reviewsCommunication
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 42 reviewers of Haptik have provided feedback on this feature.
Based on 42 reviewsDelivers notifications to both sides of the conversation. 47 reviewers of Haptik have provided feedback on this feature.
Based on 47 reviewsBased on 28 Haptik reviews. Sends automated emails to further engage clients and potential clients.
Based on 28 reviewsAllows for live chat to be enabled within the app for customer help. This feature was mentioned in 36 Haptik reviews.
Based on 36 reviewsAllows agents to join a customer's browser session and navigate through the website with them. 28 reviewers of Haptik have provided feedback on this feature.
Based on 28 reviewsInternal Use
Based on 44 Haptik reviews. Allows users to customize chat colors, text, logos, and branding.
Based on 44 reviewsAs reported in 40 Haptik reviews. Archives conversations in a separate location for later reference.
Based on 40 reviewsAs reported in 35 Haptik reviews. Enables employees to denote potential customers.
Based on 35 reviewsEstablishes a knowledge base for employee reference during conversations. This feature was mentioned in 41 Haptik reviews.
Based on 41 reviewsProvides a central location for help requests, helping employees respond sooner. 33 reviewers of Haptik have provided feedback on this feature.
Based on 33 reviewsAllows for the creation of profiles for contacts and customers. 39 reviewers of Haptik have provided feedback on this feature.
Based on 39 reviewsMessenger
Based on 18 Haptik reviews. Mapped-out responses for conversations.
Based on 18 reviewsArtificial intelligence (AI) and chatbot involvement. 18 reviewers of Haptik have provided feedback on this feature.
Based on 18 reviewsLive human component of conversations. This feature was mentioned in 17 Haptik reviews.
Based on 17 reviewsQuality of interface for designing and customizing conversation maps. This feature was mentioned in 18 Haptik reviews.
Based on 18 reviewsChannels
As reported in 15 Haptik reviews. Conversations enacted over social media.
Based on 15 reviewsAs reported in 15 Haptik reviews. Conversations enacted through embedding or pop-ups on websites.
Based on 15 reviewsConversations enacted through text message (SMS). This feature was mentioned in 10 Haptik reviews.
Based on 10 reviewsBased on 11 Haptik reviews. Conversations enacted through voice assistants.
Based on 11 reviewsBased on 12 Haptik reviews. Conversations enacted through other channels.
Based on 12 reviewsCustomers
As reported in 16 Haptik reviews. Overall quality of customer targeting based on needs or situations.
Based on 16 reviewsCreation and modification of customer profiles based on conversations. This feature was mentioned in 16 Haptik reviews.
Based on 16 reviewsBased on 20 Haptik reviews. Reporting based around specific and overall conversation results.
Based on 20 reviewsAs reported in 19 Haptik reviews. Capture and organization of leads from conversations.
Based on 19 reviewsSuccess rate of conversations leading to customer purchases. 18 reviewers of Haptik have provided feedback on this feature.
Based on 18 reviewsResponses
Provides personalized responses to interlocator based on segmentation or past responses. This feature was mentioned in 23 Haptik reviews.
Based on 23 reviewsBased on 24 Haptik reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Based on 24 reviewsCan have a natural, human-like conversation with an interlocator. 22 reviewers of Haptik have provided feedback on this feature.
Based on 22 reviewsPlatform
As reported in 22 Haptik reviews. Allows business to edit conversations to meet the unique needs of one's business.
Based on 22 reviewsGives users the ability to update systems, like CRM, based on conversations. 21 reviewers of Haptik have provided feedback on this feature.
Based on 21 reviewsAllows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 23 reviewers of Haptik have provided feedback on this feature.
Based on 23 reviewsAutomation - AI Agents
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate the process of generating and qualifying sales leads.
Allows users to automate the handling, processing, and management of documents.
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Provides the AI agent the ability to execute tasks without requiring constant user input.
Allows the AI agent to identify and resolve issues without user intervention.
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Great Product and Rapid Innovation
What do you like best about Haptik?
- The chatbot is actually very good
- Adoption of AI and NLP is much superior to other similar products availble in the Indian Market
- The bot is also quite reliable in terms of uptime
- The Haptik team is pretty good in terms of knowledge, responsiveness, helpfulness and from time to time they help us with recommendations on how to further improve the bot's capabilities
- Their backend team also keeps working on improving AI and NLP features which helps ensure we can adopt and make use of latest technologies and innovations in this space
What do you dislike about Haptik?
- The implementation was not the easiet. It seemed to be a bit complex. It took a lot of time for implementation as well
- Lots of features seem to be non customisable which kind of restrict the degree of innovation we want to do from our end
- Customizations in the reporting dashboard is something that is currently missing. Would love to see self serve customisable reporting dashboard in future
- Changes, modifications and additions take lots and lots of time. And when you're a young start up, you want things done yesterday. In that sense it gets difficult at times working with haptik
- The customer support (ticketing support) is a bit slow and get dragged for weeks
- A lot of time, the team that works on RFCs doesn't have context of what has happened in the past, leading to delays
- Lastly, the add-ons tend to get a bit expensive
What problems is Haptik solving and how is that benefiting you?
Haptik has helped us deploy chatbots across all major channels like Whatsapp, Instagram, Google Chats as well as our website and app. This has helped us in mulitple ways:
1. Cost optimisation as chatbot can chat with huge number of customers, at once
2. Faster issue resolution - for many use cases where the issue can be resolved end to end by the bot
3. High degree of automation - completely eliminating the need to human intervention
Leading the Way in Smart Bot Conversations
What do you like best about Haptik?
Their subject matter expertise, experienced team, and the backing of Reliance Jio position them ahead of other competitors.
What do you dislike about Haptik?
While the bot effectively interacts and responds to customer queries, the Haptik team lacks in B2B client...
Haptik is a solid collaborative support bot company.
What do you like best about Haptik?
The Haptik team is very collaborative, helping with all setup and adjustments. They like to demo and test new features as they come out and make sure to keep your bot running in an effective manner.
What do you dislike about Haptik?
Most changes, including things...
Haptik streamlines customer interactions
What do you like best about Haptik?
Haptik simplifies chatbot development and management. Its intuitive interface makes it a breeze to use, while its rapid development and deployment features allow you to get your chatbot up and running quickly. Whether you want to integrate with existing online po...
The service has been very satisfying in terms of support given by Haptik team
What do you like best about Haptik?
The account manager Mr.Brijesh Sahoo has been very patent and also very quick with meeting our product team's requirements. Though we faced few technical issues at the start but it was well managed by the Haptik Support team
What do you dislike about Haptik?
Ther...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about Haptik.
Haptik is a chatbot platform that helps businesses automate their customer support.
It provides quick responses to customer queries, reducing wait times and improving satisfaction.
Yes, Haptik allows businesses to create chatbots that reflect their brand and meet specific needs.
Yes, Haptik operates round the clock, ensuring support is available anytime.
Haptik is useful for various industries, including e-commerce, healthcare, and finance.
Yes, it offers insights into customer interactions to help businesses improve their services.
Yes, Haptik is designed to be user-friendly, making setup easier for businesses.
Yes, Haptik supports multiple languages, making it ideal for global businesses.
