FreshLime
FreshLime helps businesses connect with their customers better.
Overview
FreshLime is a customer engagement platform designed for local businesses. It focuses on helping these businesses build strong relationships with their customers through personalized communication. With FreshLime, businesses can leverage tools like text messaging, email marketing, and customer feedback to enhance their customer service.
Key features
Customer Messaging
FreshLime allows businesses to send targeted messages to customers, helping keep them informed about offers and updates.
Email Campaigns
The platform supports creating and managing email marketing campaigns to reach customers directly in their inboxes.
Feedback Tools
FreshLime offers tools for gathering customer feedback, which helps businesses improve their services based on real user insights.
CRM Integration
FreshLime easily integrates with existing CRM systems, allowing businesses to manage customer data effectively.
Analytics Dashboard
Users have access to an analytics dashboard to track campaign performance and customer engagement metrics.
Customizable Templates
The platform provides various templates for messages and emails, making it easy for businesses to create appealing content.
Follow-up Reminders
FreshLime helps businesses set automated reminders to follow up with customers after interactions.
Loyalty Programs
The platform enables businesses to create loyalty programs that reward customers for their repeat business.
Pros & Cons
Pros
- User-Friendly Interface
- Boosts Customer Engagement
- Customizable Features
- Real-Time Feedback
- Integration Capabilities
Cons
- Limited Features on Basic Plan
- Learning Curve
- Dependence on Internet
- Pricing
- Customer Support
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Great for small businesses!
What do you like best about FreshLime?
FreshLime is an easy and convenient way for our technicians to get the word out about our business and to gain more reviews! We really love how the representatives give reports on how our business is doing with Google searches. All representatives of FreshLime are always extremely helpful of any problems we might have or questions we might need help with! I first began working with Cameron who was very helpful in setting our account up and then I have been working with Nichelle who has been fantastic!
What do you dislike about FreshLime?
I would really like to see a mobile app for FreshLime, this would make it easier to use on my phone! This is something I would really like to see more of as it continues to improve! When our customers are chatting with the bot on our webpage, I would like to have the bot ask for a phone number before an email so I can begin my live chat sooner! I know this is something that is also being developed along with the app for my phone. There are also situations where I might not receive a message about a new chat that has started until a couple hours later, this could potentially be solved with an app possibly.
Recommendations to others considering FreshLime:
I would absolutely recommend FreshLime to others. I love the support I get from the representatives and how easy it is to use and send reviews to our customers! My account representative is always willing to help and call me when I need anything!
What problems is FreshLime solving and how is that benefiting you?
I'm solving problems of our reviews and finding easier ways to send those out and chat with our customers live. I'm able to see which employees send out reviews to our customers and which are falling behind with this. This can hold our employees accountable for when they're sending our reviews and when they are missing opportunities to do so. I am also really excited to be able to text the FreshLime number and have them post our office hours, pictures for us, business updates and more. This addition was a feature that really helped us manage our page right over our phone!
Helping with the new way of doing business
What do you like best about FreshLime?
Unfortunately as time rolls on technology seems to overwhelm the "old school thinker" . With multiple issues I deal with on a daily basis, I am glad I found FreshLime to help take some things off my plate. For me I am relieved they have done all the leg work fo...
Amazing company to work with.
What do you like best about FreshLime?
They make it easy to work with them. Great Comunication, and they make sure to get the job done right. Just a couple phone calls to gather information about the company and then they did all the hard work. Made starting up our company so much easier!
What do ...
Not your average marketing company!
What do you like best about FreshLime?
FreshLime is unlike any company I have come in contact with. They have managed to give constant support and communication since day one. They make my business priority and make me feel like I'm their only client. I have worked with several companies in my c...
WebChatting and texting customers on fire
What do you like best about FreshLime?
I absolutely love FreshLime. Having started a new business in a new area in Los Angeles we had a LOT on our plates and I was overwhelmed with the process of communicating with both the customers we inherited when we bought the company and the new people we want...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about FreshLime.
FreshLime is a platform that helps businesses connect with their customers through messaging, emails, and feedback.
Local businesses, especially those looking to improve customer relationships, can greatly benefit from using FreshLime.
Yes, FreshLime has a user-friendly interface that is simple enough for anyone to navigate.
Yes, FreshLime offers customizable templates that allow businesses to tailor their messages.
The platform has built-in tools that enable businesses to collect and analyze customer feedback easily.
Yes, FreshLime includes an analytics dashboard to track the performance of your campaigns.
Currently, FreshLime does not have a dedicated mobile app, but its website is mobile-friendly.
FreshLime is ideal for various types of local businesses, including retail shops, restaurants, and service providers.
