Clickatell Chat Commerce Platform
A powerful platform for businesses to engage customers through messaging.
🏷️ Price not available
- Overview
- Pricing
- Features
- Pros
- Cons
Overview
Clickatell Chat Commerce Platform allows businesses to connect with their customers easily through popular messaging apps. It streamlines communication, helping to enhance customer experience while boosting sales. With a focus on chat commerce, it provides various tools that empower businesses to operate efficiently in the digital space.
The platform is designed to cater to different industries, giving companies the flexibility to customize their messaging strategy. It supports transactions directly within the chat, reducing drop-off rates and enabling a smoother purchasing process for customers. Furthermore, Clickatell offers insightful analytics, so businesses can track and improve their messaging campaigns.
Overall, Clickatell Chat Commerce Platform stands out with its user-friendly interface and robust features. Whether it's for customer support, marketing, or sales, it equips businesses with everything needed to succeed in chat commerce.
Pricing
| Plan | Price | Description |
|---|---|---|
| Clickatell Connect | Contact Us (3 Licenses With One-Time Purchase) | Connect is the foundational layer of the platform, providing the features, capabilities, and infrastructure that enable enterprises and big businesses to communicate with their customer base using mobile messaging, at scale. Clickatell has built one of the most reliable and high-performing messaging platforms in the world, with the features necessary to run high-volume services and campaigns for large businesses. |
| Clickatell Interact | Contact Us (10 License With One-Time Purchase) | Interact builds on Connect with additional features that enable businesses to deliver rich, conversational customer engagements in the form of interactive, automated app-like messaging experiences, supported by live agents in real-time, in the same conversation. An advanced, drag-and-drop workflow editor enables the rapid building, testing, and deployment of automated, conversational experiences. Automated workflows mean instantaneous interaction with customers, even outside business hours, delivering simple self-serve functionality on messaging usually seen on a website or in a mobile app. When automated workflows can no longer help in response to customer inquiries and the human touch is required, Interact hands over the conversation to a live chat agent who can provide real-time customer support via a cloud-based web app. Interact includes all Connect features, plus additional features listed below. |
| Clickatell Transact | Contact Us (100 Licenses With One-Time Purchase) | Transact provides businesses with the tools they need to offer digital commerce experiences and start accepting payments securely in mobile messaging channels, without having to write a single line of code. Businesses can now offer innovative commerce experiences, presenting products to customers pulled from an inventory on their order management system. Customers can add products to a cart and check out, with the business requesting payments securely, either as an automated messaging experience or as part of a conversation with a live agent. Transact helps to streamline the order and fulfillment management process, using the power of mobile messaging to easily communicate with customers, and the back-office, providing real-time updates on order status and inventory levels. This helps businesses to stay on top of operations, make informed decisions, and take action quickly to deliver the best customer experience. Powered by proprietary account authentication and tokenization, Transact unlocks secure and frictionless in-channel payments, providing access to innovative conversational commerce capabilities and an extensive global PCI-compliant payment processing network. Identify and authenticate customers, reduce risk and friction, and enable seamless reply-based or oneclick payment experiences that reduce drop-off and increase engagement, conversion, retention, satisfaction, and, crucially, revenue. Features include all Connect AND Interact features, PLUS additional features listed below. |
Key Features
🎯 Seamless Integration: Clickatell integrates easily with existing tools and systems, making it simple to start using.
🎯 Multi-Channel Support: Engage customers on various messaging platforms like WhatsApp, SMS, and Facebook Messenger.
🎯 Chatbots: Automate responses to common questions and streamline customer interactions.
🎯 Rich Media: Support for images, videos, and other media types to enhance communication.
🎯 Transaction Capabilities: Customers can make purchases directly within the chat, improving conversion rates.
🎯 Analytics Dashboard: Get detailed reports on customer interactions to optimize messaging strategies.
🎯 Personalization: Tailor conversations based on customer preferences and past interactions.
🎯 24/7 Availability: Ensure customers receive support anytime, improving satisfaction and loyalty.
Pros
✔️ User-Friendly Interface: The platform is easy to navigate, even for those with little technical know-how.
✔️ Increased Sales: The ability to transact through chat increases the likelihood of purchases.
✔️ Flexible Payment Options: Supports various payment methods which cater to a wider audience.
✔️ Robust Analytics: Insightful analytics help businesses to understand customer behavior.
✔️ Rich Customer Engagement: High engagement rates due to communication through preferred messaging apps.
Cons
❌ Initial Setup Time: Getting started may take some time to integrate with existing systems.
❌ Pricing: Costs can add up depending on the scale and features used.
❌ Limited Customization: Some users may find customization options limited compared to competitors.
❌ Learning Curve: While user-friendly, there are still features that require some time to learn.
❌ Dependency on Messaging Platforms: The platform relies on access to third-party messaging apps, which may change.
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Frequently Asked Questions
Here are some frequently asked questions about Clickatell Chat Commerce Platform. If you have any other questions, feel free to contact us.