Sendbird
Sendbird helps you add chat and messaging to your apps easily.
Overview
Sendbird is a powerful platform designed for developers to integrate chat and messaging features into their applications. It allows businesses to communicate directly with their users, enhancing customer engagement and support. With Sendbird, companies can provide real-time messaging experiences that improve user satisfaction and retention.
The platform offers a range of tools, including one-on-one chats, group messaging, and live chat support. Sendbird's robust API and SDKs make it simple for developers to include these features without building them from scratch. This reduces development time and allows teams to focus on other important areas of their app.
Beyond just messaging, Sendbird also includes features like push notifications, message search, and user profiles. This makes it a comprehensive solution for businesses looking to improve their communication and stay connected with their customers in real time.
Pricing
| Plan | Price | Description |
|---|---|---|
| Sendbird Pricing | Contact Us | Visit website to learn more. |
Key features
Real-time Messaging
Enables instant communication between users with minimal latency.
Group Chat
Allows multiple users to chat together in a single conversation.
Push Notifications
Keeps users engaged by notifying them of new messages even when the app is not active.
User Profiles
Offers customized user experiences with profiles that can be accessed within the chat.
Message Search
Users can easily find previous messages using a search function.
File Sharing
Users can share images and documents seamlessly within the chat.
Chat Moderation
Provides tools for administrators to manage conversations and maintain a safe environment.
Analytics Dashboard
Offers insights and analytics regarding user engagement and messaging trends.
Pros & Cons
Pros
- Easy Integration
- Rich Features
- Scalability
- High Customization
- Excellent Support
Cons
- Cost
- Learning Curve
- Limited Free Tier
- Dependency on Internet
- Complex Setup
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Communication
Delivers notifications to both sides of the conversation. This feature was mentioned in 21 Sendbird reviews.
Based on 21 reviewsAs reported in 22 Sendbird reviews. Allows for live chat to be enabled within the app for customer help.
Based on 22 reviewsInternal Use
Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 22 Sendbird reviews.
Based on 22 reviewsAs reported in 19 Sendbird reviews. Archives conversations in a separate location for later reference.
Based on 19 reviewsAs reported in 21 Sendbird reviews. Enables employees to denote potential customers.
Based on 21 reviewsEstablishes a knowledge base for employee reference during conversations. This feature was mentioned in 20 Sendbird reviews.
Based on 20 reviewsAs reported in 20 Sendbird reviews. Provides a central location for help requests, helping employees respond sooner.
Based on 20 reviewsAllows for the creation of profiles for contacts and customers. This feature was mentioned in 21 Sendbird reviews.
Based on 21 reviewsCampaigns
As reported in 11 Sendbird reviews. Allow users to customize their messages.
Based on 11 reviewsSchedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages This feature was mentioned in 11 Sendbird reviews.
Based on 11 reviewsRetarget your messages based on previous user engagement. 11 reviewers of Sendbird have provided feedback on this feature.
Based on 11 reviewsAs reported in 11 Sendbird reviews. Automate notifications based on user behavior
Based on 11 reviewsAnalytics
Track and report on performance metrics and conversions 11 reviewers of Sendbird have provided feedback on this feature.
Based on 11 reviewsReport on audience demographics and engagement This feature was mentioned in 11 Sendbird reviews.
Based on 11 reviewsOptimization
Personalize messages with contextual data such as customer names or product recommendations This feature was mentioned in 11 Sendbird reviews.
Based on 11 reviewsEnhance messages with images, emojis, animated gifs, or videos 10 reviewers of Sendbird have provided feedback on this feature.
Based on 10 reviewsBased on 11 Sendbird reviews. Integrate with third-party marketing or e-commerce software
Based on 11 reviewsFunctionality
Empowers developers to intuitively integrate cloud communications functionality for their applications. 52 reviewers of Sendbird have provided feedback on this feature.
Based on 52 reviewsAs reported in 52 Sendbird reviews. Grants high speed API calls for fast communications.
Based on 52 reviewsBased on 49 Sendbird reviews. Enables a wide variety of communication types such as SMS, voice, video, etc.
Based on 49 reviewsSupport
Provides clear, effective documentation for API integrations. This feature was mentioned in 51 Sendbird reviews.
Based on 51 reviewsProvides public user forums for support questions and help. This feature was mentioned in 49 Sendbird reviews.
Based on 49 reviewsAs reported in 51 Sendbird reviews. Connects users with professional support teams to troubleshoot and finetune integrations.
Based on 51 reviewsResponses
Provides personalized responses to interlocator based on segmentation or past responses.
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Can have a natural, human-like conversation with an interlocator.
Platform
Allows business to edit conversations to meet the unique needs of one's business.
Gives users the ability to update systems, like CRM, based on conversations.
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Data
Ensures consistent performance, delivering reliable outputs based on user prompts. 10 reviewers of Sendbird have provided feedback on this feature.
Based on 10 reviewsImplements stringent measures to protect user data and ensure privacy. This feature was mentioned in 11 Sendbird reviews.
Based on 11 reviewsInteraction
As reported in 11 Sendbird reviews. Shows adeptness in comprehending and responding to complex or multi-part queries.
Based on 11 reviewsFacilitates natural and human-like conversations, delivering engaging interaction experiences. This feature was mentioned in 10 Sendbird reviews.
Based on 10 reviewsBased on 11 Sendbird reviews. Demonstrates a sophisticated understanding of both written and spoken user commands.
Based on 11 reviewsExhibits proficiency in maintaining and utilizing context throughout a conversation. This feature was mentioned in 10 Sendbird reviews.
Based on 10 reviewsOffers a high degree of customization to meet individual user or business requirements. This feature was mentioned in 10 Sendbird reviews.
Based on 10 reviewsLearning
Showcases the ability to recognize, correct, and learn from its own mistakes. 10 reviewers of Sendbird have provided feedback on this feature.
Based on 10 reviewsContent Generation
As reported in 10 Sendbird reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses.
Based on 10 reviewsAs reported in 10 Sendbird reviews. Produces content that is accurate, factually correct, and relevant to the user's query.
Based on 10 reviewsSystem
Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. 11 reviewers of Sendbird have provided feedback on this feature.
Based on 11 reviewsBased on 10 Sendbird reviews. Regularly receives updates that contribute to continuous improvement of the product.
Based on 10 reviewsAs reported in 11 Sendbird reviews. Assesses the chatbot's ability to function seamlessly across various platforms and devices.
Based on 11 reviewsAs reported in 11 Sendbird reviews. Seamlessly integrates with other platforms or software systems, enhancing overall utility.
Based on 11 reviewsGenerative AI
Allows users to generate text based on a text prompt.
Condenses long documents or text into a brief summary.
Allows users to generate text based on a text prompt.
Condenses long documents or text into a brief summary.
Allows users to generate text based on a text prompt. This feature was mentioned in 17 Sendbird reviews.
Based on 17 reviewsCondenses long documents or text into a brief summary. This feature was mentioned in 17 Sendbird reviews.
Based on 17 reviewsAutomation - AI Agents
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate the process of generating and qualifying sales leads.
Allows users to automate the handling, processing, and management of documents.
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Provides the AI agent the ability to execute tasks without requiring constant user input.
Allows the AI agent to identify and resolve issues without user intervention.
WhatsApp Messaging - WhatsApp Marketing
Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications
Enables users to send mass WhatsApp marketing campaigns
Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty
Offers features for personalizing WhatsApp messages based on customer information or past behavior
Allow users to share promotions with subscribers via WhatsApp
Provides automated WhatsApp message replies to recipients
WhatsApp Business Platform - WhatsApp Marketing
Deliver tailored promotions to specific audience segments
Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API
Allow customers to browse, discover, research, purchase, and complete payment in real-time
Provides analytics on opt-ins, open and delivery rates, and click-throughs
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Flexible Messaging Platform with Great Potential
What do you like best about Sendbird?
We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building.
What do you dislike about Sendbird?
We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve.
What problems is Sendbird solving and how is that benefiting you?
Problems solved by Sendbird for me is
- Lack of Real time Communication
- Scalability Challenges
- Data Security and Compliance
Ai powered communication channel for customer support solutions
What do you like best about Sendbird?
I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media s...
A robust messaging platform with lots of messaging features for businesses
What do you like best about Sendbird?
I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform.
What do you d...
Sendbird provides all necessary APIs needed build full fledged customer support application.
What do you like best about Sendbird?
SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and s...
Elevate Your Communication with Seamless Chat and Messaging!
What do you like best about Sendbird?
SendBird is a robust, user-friendly chat and messaging platform known for its seamless integration, reliability, and strong security. It offers extensive customization options to match your branding and a responsive support team.
This makes it an excellent choi...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about Sendbird.
Sendbird is a platform that helps developers add chat and messaging functions to their apps.
It offers real-time messaging, group chats, push notifications, and more.
Yes, it provides APIs and SDKs that make integration simple for developers.
Absolutely! Sendbird allows for live chat support between businesses and customers.
Sendbird prioritizes security with features that help protect user data and conversations.
Yes, Sendbird offers a free tier, but it has limitations on features.
It supports various platforms, including web, iOS, and Android applications.
Yes, Sendbird allows significant customization to fit your app's design.
