Overview
Engati Chatbot Platform is designed to enhance communication between businesses and their customers. It harnesses the power of artificial intelligence to create chatbots that are easy to set up and use. Users can deploy these chatbots across multiple channels, making them versatile for various business needs.
With its no-code interface, Engati allows users without technical knowledge to build and customize their chatbots. This ease of use means that companies of all sizes can implement chatbots quickly and efficiently. Additionally, Engati supports over 14 languages, making it a global solution for customer interaction.
Furthermore, the platform offers powerful analytics tools that help businesses understand customer behavior. By analyzing conversations and engagements, companies can improve their services and tailor their offerings to meet customer needs better. Engati aims to streamline customer service and improve overall user experience.
Pricing
| Plan | Price | Description |
|---|---|---|
| Starter | Free Trial | Free Forever. Unlimited conversations up to 50 MAU |
| Professional | Contact Us | Unlimited conversations up to 500 MAU + 1 agent |
| Business | Contact Us | Unlimited conversations up to 2000 MAU + 5 agents |
| Enterprise | Contact Us | Unlimited conversations up to 10,000 + 7 agents |
Key features
- Multi-Channel SupportConnect with customers on various platforms like Facebook, WhatsApp, and websites, ensuring seamless interaction.
- No-Code InterfaceBuild and deploy chatbots without any programming skills, making it accessible to everyone.
- AI-Powered ConversationsEngage customers with intelligent responses that learn from past interactions for better accuracy.
- Multi-Language SupportCommunicate in over 14 languages, catering to a diverse global audience.
- Analytics DashboardTrack interactions and performance metrics to understand customer engagement and improve services.
- Customizable TemplatesChoose from various ready-to-use templates to create your chatbot quickly.
- Integration with Other ToolsEasily integrate with third-party applications like CRM systems and payment gateways.
- 24/7 Customer SupportGet reliable assistance anytime to resolve any issues promptly.
Pros
- User-FriendlyThe no-code interface makes it easy for non-tech users to build chatbots.
- VersatileSupports various channels, ensuring customers can reach businesses on their preferred platforms.
- Global ReachMulti-language support allows businesses to communicate with customers worldwide.
- CustomizableUsers can tailor chatbots to fit their specific business needs effectively.
- Strong AnalyticsThe insights provided by the analytics dashboard help improve customer engagement significantly.
Cons
- Limited Free TierThe free version has limited features, which may not be sufficient for larger businesses.
- Learning CurveSome users may still find it challenging to explore all features available.
- Occasional GlitchesUsers have reported occasional bugs that may disrupt chatbot functionalities.
- Integration ComplexitySome integrations may require additional technical support, even with no-code solutions.
- PricingThe paid plans may be a bit high for small businesses just starting with chatbots.
FAQ
Here are some frequently asked questions about Engati Chatbot Platform.
