Frankly
Frankly helps businesses gather honest feedback from their customers.
Overview
Frankly is a platform designed to gather real-time feedback from customers in a simple and effective way. It allows businesses to understand how customers feel about their products or services, helping them make informed decisions for improvement. With a user-friendly interface, Frankly makes it easy for companies of all sizes to collect valuable insights and engage their audience.
The platform combines various feedback collection tools that are intuitive and simple to set up. Users can create surveys, polls, and feedback forms that can be tailored to their specific needs. Additionally, the collected data is presented in clear reports, making it easy to analyze trends and customer sentiment over time.
In today's fast-paced market, staying connected with customers is vital. Frankly empowers businesses to not just listen to, but actively respond to their customers’ needs. This leads to better relationships, increased loyalty, and ultimately, business growth.
Key features
User-Friendly Interface
Easy to navigate with straightforward options for creating surveys and polls.
Real-Time Feedback
Get immediate insights from customers which helps in making rapid improvements.
Customizable Surveys
Tailor surveys to meet specific requirements, ensuring relevant questions are asked.
Data Visualization
Clear and engaging reports that showcase the data in an easy-to-understand format.
Mobile Compatibility
Access and respond to feedback on-the-go through mobile devices.
Multiple Language Support
Reach a wider audience with surveys available in different languages.
Integration Capabilities
Connect with other tools and platforms for seamless feedback management.
Anonymity Options
Allow customers to provide honest feedback without any pressure.
Pros & Cons
Pros
- Easy to Use
- Real-Time Insights
- Versatile Tools
- Responsive Support
- Valuable Insights
Cons
- Pricing Concerns
- Limited Features in Basic Plan
- Learning Curve
- Dependence on Internet
- Customization Limitations
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about Frankly.
Frankly is a platform that helps businesses collect and analyze customer feedback.
You can create surveys and polls to gather feedback, and the responses are analyzed to generate reports.
Yes, Frankly has a user-friendly interface that makes it easy for anyone to navigate.
Absolutely! Frankly allows you to tailor your surveys to fit your specific needs.
Yes, they provide responsive customer support to assist users with any questions.
Yes, Frankly is compatible with mobile devices, allowing you to access feedback anywhere.
You can collect various types of feedback including surveys, polls, and open-ended responses.
Yes, Frankly prioritizes the security and privacy of your data and customer responses.
