Podium

Based on 590 Podium reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis.

Allows users to get real-time information on competitors performance and reputation. This feature was mentioned in 480 Podium reviews.

Based on 521 Podium reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Based on 488 Podium reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment.

Based on 610 Podium reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation.

Helps track and monitor social media trends and interactions. This feature was mentioned in 481 Podium reviews.

Helps manage social messaging and measures the full impact of social campaigns. This feature was mentioned in 164 Podium reviews.

As reported in 476 Podium reviews. Helps manage ad messaging and measures the full impact of digital advertising campaigns.

As reported in 470 Podium reviews. Gives visibility into employee performance and each individual's impact on reputation initiatives.

Based on 469 Podium reviews and verified by the G2 Product R&D team. Helps establish a workflow that allows team members to communicate effectively and collaboratively.

Based on 606 Podium reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 631 Podium reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. 419 reviewers of Podium have provided feedback on this feature.

Based on 573 Podium reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 206 Podium reviews.

Based on 526 Podium reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 587 Podium reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 558 Podium reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 538 Podium reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 545 Podium reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 511 Podium reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Enables users to place phone calls over the internet. 26 reviewers of Podium have provided feedback on this feature.

Enables users to contact one anothers through mobile phones and landlines. 22 reviewers of Podium have provided feedback on this feature.

Offers users the option to play music for contacts who are on hold. 24 reviewers of Podium have provided feedback on this feature.

Based on 25 Podium reviews. Offers users a unique number that can be dialed from anywhere.

As reported in 118 Podium reviews. Mapped-out responses for conversations.

As reported in 167 Podium reviews. Artificial intelligence (AI) and chatbot involvement.

Based on 183 Podium reviews. Live human component of conversations.

Conversations enacted over social media. This feature was mentioned in 174 Podium reviews.

Conversations enacted through embedding or pop-ups on websites. 183 reviewers of Podium have provided feedback on this feature.

Conversations enacted through text message (SMS). This feature was mentioned in 198 Podium reviews.

Based on 158 Podium reviews. Conversations enacted through other channels.

Software incorporates multiple digital communications channels. 232 reviewers of Podium have provided feedback on this feature.

Allows incorporation of inbound contacts from non-marketing channels. This feature was mentioned in 235 Podium reviews.

Based on 115 Podium reviews. Overall quality of customer targeting based on needs or situations.

Creation and modification of customer profiles based on conversations. This feature was mentioned in 119 Podium reviews.

Reporting based around specific and overall conversation results. This feature was mentioned in 186 Podium reviews.

Capture and organization of leads from conversations. This feature was mentioned in 186 Podium reviews.

Success rate of conversations leading to customer purchases. This feature was mentioned in 185 Podium reviews.

Provides analytics tools that reveal important business metrics and track progress. 41 reviewers of Podium have provided feedback on this feature.

Based on 40 Podium reviews. Connects to external systems and applications as needed to complete team workflows.

As reported in 41 Podium reviews. Is consistently available (uptime) and allows users to complete tasks reliably.

Has a centralized dashboard for users to interact with 41 reviewers of Podium have provided feedback on this feature.

Based on 41 Podium reviews. Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.

Provides a cloud based version of the platform This feature was mentioned in 39 Podium reviews.

Is accessible from a mobile device and by users on the go. 41 reviewers of Podium have provided feedback on this feature.

As reported in 41 Podium reviews. Contains in-application messaging abilities

Automates some or all operation related tasks 40 reviewers of Podium have provided feedback on this feature.

Based on 173 Podium reviews and verified by the G2 Product R&D team. Enables users to send mass text message campaigns

Based on 186 Podium reviews and verified by the G2 Product R&D team. Facilitates two-way text messaging to encourage consumer engagement and loyalty

Provides the ability to schedule single or bulk text messages to recipients on a specific date and time This feature was mentioned in 133 Podium reviews.

Based on 186 Podium reviews and verified by the G2 Product R&D team. Provides automatic text message replies to recipients

Based on 160 Podium reviews and verified by the G2 Product R&D team. Provides automatic URL shortening to use less characters via text

Based on 161 Podium reviews and verified by the G2 Product R&D team. Sends out multimedia via text messages, such as coupons, pictures, and audio

Based on 180 Podium reviews and verified by the G2 Product R&D team. Offers features for personalizing text messages based on customer information or past behavior

Based on 164 Podium reviews and verified by the G2 Product R&D team. Allows users to establish automated workflows and triggers to deliver transactional text messages

Allows planning and deployment of an overall communications strategy. 249 reviewers of Podium have provided feedback on this feature.

Outbound communications are segmented and personalized. 282 reviewers of Podium have provided feedback on this feature.

As reported in 273 Podium reviews. Inbound contacts are identified and handled based on history.

As reported in 248 Podium reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

As reported in 44 Podium reviews. Allows users to leave notes or comments on emails or relevant cases.

Based on 44 Podium reviews. Allows users to create canned answers or templates for email responses.

Integrates without outside software to provide additional functionality or pull information. 44 reviewers of Podium have provided feedback on this feature.

As reported in 44 Podium reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Based on 262 Podium reviews and verified by the G2 Product R&D team. Empowers developers to intuitively integrate cloud communications functionality for their applications.

Based on 255 Podium reviews and verified by the G2 Product R&D team. Grants high speed API calls for fast communications.

Based on 258 Podium reviews and verified by the G2 Product R&D team. Enables a wide variety of communication types such as SMS, voice, video, etc.

Based on 262 Podium reviews and verified by the G2 Product R&D team. Provides clear, effective documentation for API integrations.

Based on 267 Podium reviews and verified by the G2 Product R&D team. Connects users with professional support teams to troubleshoot and finetune integrations.

Based on 171 Podium reviews and verified by the G2 Product R&D team. Provides pre-built or customizable performance reports

Based on 172 Podium reviews and verified by the G2 Product R&D team. Automates tasks and features for added convenience

Based on 151 Podium reviews and verified by the G2 Product R&D team. Text enables landline phones so users can receive text messages sent to an existing business number

Based on 155 Podium reviews and verified by the G2 Product R&D team. Facilitates the integration of text messaging into existing business applications through an SMS gateway API

Customize your chat workflows with rules and automations. 15 reviewers of Podium have provided feedback on this feature.

As reported in 16 Podium reviews. Control who the chatbot converses with (and when).

Based on 16 Podium reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 15 reviewers of Podium have provided feedback on this feature.

Has the ability to customize look and feel of chatbot to match` company branding. 15 reviewers of Podium have provided feedback on this feature.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 15 Podium reviews.

As reported in 16 Podium reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

As reported in 15 Podium reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Identifies the customer and personalizes interaction at every touchpoint. 248 reviewers of Podium have provided feedback on this feature.

Based on 205 Podium reviews. Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 121 Podium reviews.

Based on 135 Podium reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before. This feature was mentioned in 211 Podium reviews.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 120 Podium reviews.

Based on 121 Podium reviews. Maintains a transcript of conversations from all channels.

Based on 129 Podium reviews. Enables customers to resolve queries or issues without the assistance of an agent.

As reported in 21 Podium reviews. Ensures consistent performance, delivering reliable outputs based on user prompts.

As reported in 22 Podium reviews. Implements stringent measures to protect user data and ensure privacy.

Shows adeptness in comprehending and responding to complex or multi-part queries. This feature was mentioned in 22 Podium reviews.

Facilitates natural and human-like conversations, delivering engaging interaction experiences. This feature was mentioned in 21 Podium reviews.

Demonstrates a sophisticated understanding of both written and spoken user commands. This feature was mentioned in 21 Podium reviews.

Exhibits proficiency in maintaining and utilizing context throughout a conversation. This feature was mentioned in 21 Podium reviews.

Offers a high degree of customization to meet individual user or business requirements. 20 reviewers of Podium have provided feedback on this feature.

Features robust learning mechanisms, improving responses over time based on past user interactions. This feature was mentioned in 21 Podium reviews.

Showcases the ability to recognize, correct, and learn from its own mistakes. This feature was mentioned in 22 Podium reviews.

Displays creativity in generating diverse, interesting, and contextually relevant responses. 22 reviewers of Podium have provided feedback on this feature.

Produces content that is accurate, factually correct, and relevant to the user's query. This feature was mentioned in 22 Podium reviews.

Regularly receives updates that contribute to continuous improvement of the product. This feature was mentioned in 22 Podium reviews.

As reported in 22 Podium reviews. Assesses the chatbot's ability to function seamlessly across various platforms and devices.

Seamlessly integrates with other platforms or software systems, enhancing overall utility. 21 reviewers of Podium have provided feedback on this feature.

Allows users to generate text based on a text prompt. This feature was mentioned in 16 Podium reviews.

Condenses long documents or text into a brief summary. 15 reviewers of Podium have provided feedback on this feature.

Based on 168 Podium reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 164 reviewers of Podium have provided feedback on this feature.

Based on 109 Podium reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 109 Podium reviews.

As reported in 146 Podium reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 142 Podium reviews.

Allows users to generate text based on a text prompt. 112 reviewers of Podium have provided feedback on this feature.