Overview
Intercom helps businesses communicate with their customers in a smart and engaging way. It offers chatbots, live chat, and more to make customer support easier. With Intercom, you can connect with your users at the right time and help them with their needs.
The platform is designed to enhance customer experience by providing real-time support. Users can get answers quickly without waiting long on hold. Intercom also offers features for marketing and product tours, making it a versatile tool for many companies.
Overall, Intercom combines customer support and marketing tools, which can help to boost sales and customer satisfaction. It's suitable for businesses of all sizes looking to improve their customer interactions.
Pricing
| Plan | Price | Description |
|---|---|---|
| Essential | $39.00 (1 Seat Per Month) | The customer support plan for individuals, startups, and small businesses. |
| Advanced | $99.00 (1 Seat Per Month) | Powerful automation tools and AI features for growing support teams. |
| Expert | $139.00 (1 seat Per Month) | Collaboration, security and reporting tools for large support teams. |
| Proactive Support Plus add-on | Starting at $99.00 (Per Month) | Onboard, educate and notify your customers with in-context automated messages to cut support volumes and keep customers happy |
| The Early Stage program | $65.00 (5 Seats Per Month) | Startups get a 93% discount with access to all features included in the Advanced plan and Proactive Support Plus Add-on. |
Key features
Live Chat
Instant communication with users for quick support.
Automated Messaging
Send automatic messages based on user behavior.
Chatbots
Use bots to answer simple questions, saving human resources.
Help Center
Create a knowledge base for users to find answers independently.
Product Tours
Guide users through product features with interactive tours.
User Targeting
Target messages to specific user groups based on their actions.
Mobile Messaging
Engage with users through mobile apps effectively.
Integration
Connect with other tools like CRM and email platforms easily.
Pros
- User-FriendlyEasy to use interface for both customers and staff.
- VersatileCan be used for support, marketing, and sales.
- Real-TimeProvides instant communication, improving customer satisfaction.
- IntegrationsWorks well with many other tools for a seamless experience.
- CustomizationAllows businesses to tailor messages based on user data.
Cons
- CostlyCan be expensive for small businesses with limited budgets.
- Complex FeaturesSome advanced features may be difficult to set up.
- Learning CurveNew users may take time to fully understand the platform.
- Limited Free PlanThe free version has limited functionality.
- Support IssuesSome users report slow response time from support.
FAQ
Here are some frequently asked questions about Intercom.
Intercom is a customer messaging platform that helps businesses communicate with their users.
Intercom uses chatbots and live chat to interact with users in real-time.
Yes, Intercom can be used by small businesses, but it may be costly for some.
Yes, Intercom offers many integrations with popular tools and platforms.
Yes, Intercom provides a mobile app to engage with users on the go.
Chatbots are automated responders that can answer common questions.
There is a free plan, but it has limited features.
By providing instant support and personalized messages to users.
