Moveworks
Moveworks helps companies solve employee IT issues quickly using AI.
Overview
Moveworks is an AI-driven platform designed to streamline IT support for employees. It understands common queries and issues, providing instant solutions to help users without complicated processes. By automating IT support, Moveworks allows employees to focus on their work rather than getting stuck on technical problems.
Key features
AI-Powered Assistance
Provides instant answers to IT questions using advanced machine learning.
Multi-Platform Support
Available on various platforms, making it easy to access help anytime, anywhere.
Integration with Tools
Seamlessly integrates with existing IT systems and tools, enhancing workflow.
User-Friendly Interface
Designed for ease of use, so employees can navigate quickly without training.
Real-Time Learning
Continuously learns from interactions, improving response accuracy over time.
24/7 Availability
Offers support around the clock, ensuring issue resolution is never delayed.
Analytics and Reporting
Provides insights into common issues and support trends for better decision-making.
Customizable Solutions
Adaptable features to meet specific organizational needs and preferences.
Pros & Cons
Pros
- Improves Efficiency
- Reduces Workload
- Enhances Employee Satisfaction
- Scalable Solution
- Continuous Improvement
Cons
- Initial Setup Time
- Occasional Misunderstandings
- Dependence on Technology
- Not a Complete Replacement
- Cost
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Responses
Provides personalized responses to interlocator based on segmentation or past responses. 21 reviewers of Moveworks have provided feedback on this feature.
Based on 21 reviewsBased on 19 Moveworks reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Based on 19 reviewsCan have a natural, human-like conversation with an interlocator. This feature was mentioned in 21 Moveworks reviews.
Based on 21 reviewsPlatform
Allows business to edit conversations to meet the unique needs of one's business.
Gives users the ability to update systems, like CRM, based on conversations. 21 reviewers of Moveworks have provided feedback on this feature.
Based on 21 reviewsAllows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 16 reviewers of Moveworks have provided feedback on this feature.
Based on 16 reviewsData
Ensures consistent performance, delivering reliable outputs based on user prompts.
Implements stringent measures to protect user data and ensure privacy.
Interaction
Shows adeptness in comprehending and responding to complex or multi-part queries.
Facilitates natural and human-like conversations, delivering engaging interaction experiences.
Demonstrates a sophisticated understanding of both written and spoken user commands.
Exhibits proficiency in maintaining and utilizing context throughout a conversation.
Offers a high degree of customization to meet individual user or business requirements.
Learning
Features robust learning mechanisms, improving responses over time based on past user interactions.
Showcases the ability to recognize, correct, and learn from its own mistakes.
Content Generation
Displays creativity in generating diverse, interesting, and contextually relevant responses.
Produces content that is accurate, factually correct, and relevant to the user's query.
System
Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.
Regularly receives updates that contribute to continuous improvement of the product.
Assesses the chatbot's ability to function seamlessly across various platforms and devices.
Seamlessly integrates with other platforms or software systems, enhancing overall utility.
Generative AI
Allows users to generate text based on a text prompt.
Condenses long documents or text into a brief summary.
Allows users to generate text based on a text prompt.
Condenses long documents or text into a brief summary.
Automation - AI Agents
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate the process of generating and qualifying sales leads.
Allows users to automate the handling, processing, and management of documents.
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Provides the AI agent the ability to execute tasks without requiring constant user input.
Allows the AI agent to identify and resolve issues without user intervention.
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Moveworks: improvement in support?
What do you like best about Moveworks?
The technical questions which every employee might had in the initial days after joining a new company can be resolved easily.
The recursive AI prompts/suggestions are good and quiet related. It's direct plug n play, once the onboarding is done, So it's quiet easy to implement.
Employees instead of scheduling a meeting with aother employee now can use this tool to get answers to their queries. This is being used very frequently and it saves a not of time.
What do you dislike about Moveworks?
It's not very easy to integrate it with very technical businesses. I think the flows will have to be set up before the product can be used. The security is still an issue as, it becomes very difficult for someone to control the level of access. It becomes even more complicated to control the kind of queries that may lead to leak of sensitive data.
What problems is Moveworks solving and how is that benefiting you?
I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations.
Automated IT Support - Volume Reduction
What do you like best about Moveworks?
Since implementing Moveworks we've had a 50% reduction in volume in 4 years. Our IT Service Desk savings has been able to pay for the Moveworks contract and still provide some cost savings!
Moveworks made it very easy to get started. We have good joint success...
MoveWork - A Smart AI copilot
What do you like best about Moveworks?
Recently I got time to explore Movework AI Copilot and explore it's features, Being a AI developer, It was pleasant to see how Movework automate required day to day task related to IT support and other enablement function, Very well.
They have created a all in...
Improving employee experience through AI
What do you like best about Moveworks?
The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees.
What do you dislike about Moveworks?
Implementing and integrating Moveworks with existing systems is not simple and can be very...
Great IT Support
What do you like best about Moveworks?
Automating tasks using Moveworks has been the best choice, their support is fast and always responsive.
What do you dislike about Moveworks?
In complicated cases it might not be the best alternative.
What problems is Moveworks solving and how is that benefiti...
Company Information
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FAQ
Here are some frequently asked questions about Moveworks.
Moveworks is an AI-driven platform that provides quick IT support to employees.
It uses machine learning to understand common IT problems and offer instant solutions.
Yes, it has a user-friendly interface designed for quick navigation.
Absolutely, it seamlessly integrates with many existing IT systems.
It provides 24/7 support for common IT issues, improving response time.
It learns from user interactions, gradually increasing its accuracy.
Any organization looking to enhance IT support and employee productivity can benefit.
Costs can vary depending on the size of the organization and specific needs.
