Overview
Userlike is a live chat software that helps businesses connect with their customers in real-time. With its easy-to-use interface, users can communicate efficiently, providing better service and support. The tool is designed to enhance customer satisfaction and engagement, making it a popular choice for many online businesses.
Pricing
| Plan | Price | Description |
|---|---|---|
| Free | €0.00 | Simple chat setup for your website. |
| Team | €90.00 | Modern website messaging with a flat fee. |
| Corporate | €290.00 | Multi-channel messaging with professional power features. |
| Flex | Contact Us | Enterprise solution. Flexible on all dimensions. |
Key features
- Live ChatInstant messaging feature that allows businesses to connect with website visitors.
- Multi-Channel MessagingIntegrates chats from various platforms such as SMS and Facebook Messenger.
- Customizable Chat WidgetLets users personalize the chat widget to suit their brand's style.
- Chat HistoryStores previous chats so you can follow up with customers easily.
- File SharingAllows users and customers to share files during a chat for better communication.
- Chat RoutingAutomatically directs chats to the relevant team member based on availability.
- Mobile AppUsers can manage and respond to chats on the go with the mobile application.
- Analytics & ReportingProvides insights into chat performance and customer interactions.
Pros
- User-Friendly InterfaceThe software is easy to navigate, making it accessible for all users.
- Real-Time CommunicationFacilitates immediate interaction, enhancing user experience.
- Rich Customization OptionsEnsures the chat widget aligns with the company's branding.
- Great IntegrationWorks well with other platforms and tools, streamlining workflows.
- Excellent Customer SupportOffers reliable support for troubleshooting and questions.
Cons
- PricingSome users find the cost a bit high for small businesses.
- Limited Features on Lower PlansBasic plans may lack advanced features.
- Potential Learning CurveNew users may take time to understand all functionalities.
- Dependence on InternetRequires a stable internet connection to function effectively.
- Occasional BugsSome users report minor glitches that may disrupt the chat experience.
FAQ
Here are some frequently asked questions about Userlike.
