Overview
Tidio is an integrated chat solution that aims to improve customer interaction. It allows businesses to communicate in real-time, providing immediate assistance to visitors on their website. The tool combines live chat with chatbots, offering a seamless experience for users and operators alike.
With an easy-to-use interface and various customization options, Tidio helps companies enhance their customer service without the need for extensive technical knowledge. Its multiple features and automation capabilities make it suitable for businesses of all sizes, from small startups to large enterprises.
Tidio also offers a range of integrations with popular platforms, including Shopify, WordPress, and Facebook Messenger. This flexibility ensures that teams can keep track of all customer interactions in one place, boosting their efficiency and response times.
Pricing
| Plan | Price | Description |
|---|---|---|
| Free Forever | Free (Per Month) | For new businesses seeking to start offering great customer service. Free forever. No credit card required. |
| Customer Service | Starting at $29.00 (Per Month) | Ideal for small businesses focused on enhancing customer satisfaction via live chat support. |
| Lyro AI Chatbot | Starting at $39.00 (Per Month) | Ideal for growing businesses aiming to solve up to 70% of customer problems with conversational AI. |
| Flows | Starting at $29.00 (Per Month) | Perfect for businesses of all sizes aiming to save time with advanced sales and support automation. |
| Email Marketing | Starting at $10.00 (Per Month) | Designed for businesses aiming to generate leads with advanced email marketing automation. |
Key features
- Live ChatInstant communication with website visitors for quick responses.
- ChatbotsAutomate responses and engage customers even when you are offline.
- IntegrationConnects with various platforms such as Shopify and WordPress.
- Mobile AppManage chats on-the-go with the Tidio mobile app.
- CustomizationEasily tailor the chat widget to match your brand's look.
- AnalyticsAccess valuable insights about customer interactions and behaviors.
- Multilingual SupportCommunicate with customers in their preferred language.
- Visitor TrackingMonitor how visitors interact with your site in real-time.
Pros
- User-FriendlyEasy to set up and use, even for those with little tech experience.
- Time-SavingChatbots handle common questions, freeing up your time.
- Increased SalesLive chat can help convert visitors into paying customers.
- Real-Time SupportImmediate assistance boosts customer satisfaction.
- Customizable OptionsFlexibility to match the chat widget with your branding.
Cons
- Limited Free PlanSome essential features are restricted in the free version.
- Learning CurveIt may take some time to understand all features fully.
- Response DelayIf the chat is busy, response times can increase.
- Integration IssuesSome users report difficulties with certain platform integrations.
- Text LimitationsChatbots can struggle with complex inquiries.
FAQ
Here are some frequently asked questions about Tidio.
