Overview
LivePerson is a leading technology for customer engagement. It allows businesses to communicate with their customers through various messaging channels. With this tool, companies can provide support, answer questions, and drive sales effectively.
This platform focuses on building meaningful connections, making it easy for customers to reach out when they need help. Businesses can automate responses to common queries and offer personalized support through chat, voice, or messaging apps.
Overall, LivePerson aims to enhance customer experience by making communication simple and effective. Whether a company is small or large, this tool helps to meet customer needs with real-time interaction.
Pricing
| Plan | Price | Description |
|---|---|---|
| Conversational Cloud - Pay as you Go | Pay As You Go (Per Month) | Only pay for what you use: Unlimited agent seats. |
| Conversational Cloud - Annual Contract | Contact Us (Per Month) | Automate messages and calls, optimize consumer insights, increase agent productivity with Liveperson AI. |
| Conversational Cloud and Generative AI - Annual Contract | Contact Us (Per Month) | Accelerate automation, increase conversion rate, and boost agent productivity with Generative AI. |
Key features
- Real-Time MessagingConnect with customers instantly through live chat.
- AutomationUse AI to automate responses and save time.
- Multi-Channel SupportEngage customers on web, mobile, and social platforms.
- Analytics DashboardTrack engagement and customer data for better strategies.
- Personalized ExperiencesTailor conversations based on customer profiles.
- Integration CapabilitiesEasily integrate with CRM and other tools.
- 24/7 AvailabilityProvide support any time with smart bots.
- Mobile-FriendlyAccess features easily on mobile devices.
Pros
- User-Friendly InterfaceEasy to navigate for both users and customers.
- Increased Customer SatisfactionReal-time responses improve customer interactions.
- Effective AutomationSaves time by handling frequent queries automatically.
- Versatile CommunicationSupport across various channels enhances reach.
- Detailed InsightsAnalytics help in understanding customer needs and behavior.
Cons
- Learning CurveSome users might need time to get used to all features.
- CostCan be pricey for small businesses with limited budgets.
- Dependence on InternetRequires stable internet connection to work effectively.
- Complex SetupInitial setup may be challenging for non-tech-savvy users.
- AI LimitationsAutomated responses may not solve all customer issues effectively.
FAQ
Here are some frequently asked questions about LivePerson.
