Overview
JivoChat is a live chat software that helps businesses connect with their customers in real-time. It allows you to offer support and answer questions directly on your website, making it easier for customers to get help when they need it. With JivoChat, you can manage chats from different channels all in one place.
This tool is designed for all sizes of businesses. Whether you're a small shop or a large organization, JivoChat provides the features you need to enhance your customer service. With its user-friendly interface, staff can quickly learn how to use it effectively. It can also help boost sales by providing quick answers to customer inquiries.
JivoChat integrates with many popular platforms and applications. This means you can link it to your existing tools, making it even more powerful. By using JivoChat, businesses can improve their customer interaction and gain a competitive edge in the market.
Pricing
| Plan | Price | Description |
|---|---|---|
| Mid-Market | N/A | 49% more expensive<br />than the avg. Live Chat product<br /> https://www.g2.com/products/jivochat/reviews?filters%5Bcompany_segment%5D%5B%5D=180 |
Key features
- Live ChatProvides real-time chat support for customers visiting your website.
- Mobile AppAvailable on mobile platforms, allowing support from anywhere.
- Automated GreetingsSends automated welcome messages to engage visitors.
- Visitor TrackingSee who is on your site and what pages they are viewing.
- Integration OptionsConnects with other platforms like CRM and social media.
- Offline MessagingLets customers leave messages when agents are not online.
- Multi-Channel SupportManages chats from email, social media and online chats.
- Customizable WidgetsAllows businesses to personalize the chat widget to fit their brand.
Pros
- User-FriendlyEasy to navigate and set up, even for beginners.
- Real-Time SupportEnable quick responses to customer queries.
- Boosts SalesIncreases chances of conversion by engaging visitors directly.
- Integration CapabilitiesWorks well with other popular tools and applications.
- Mobile AccessSupport customers on the go with a mobile app.
Cons
- Limited Free VersionThe free plan has basic features that may not meet all needs.
- Response Time IssuesSome users report delays during peak times.
- Learning CurveNew users may take time to learn all features effectively.
- Customization LimitationsAdvanced customization options can be limited.
- Dependence on InternetRequires a stable internet connection for best performance.
FAQ
Here are some frequently asked questions about JivoChat.
